4 advantages of connecting customer and employee surveys

The 5 most common analyzes between customer and employee surveys? By collecting data from both customer and employee surveys on the same platform, you can easily compare the results and see how your employees and customers view different issues. In order not to mislead you, I want to clarify right here that you will not be able [...]

7 CX trends to watch out for in 2023

In this article you will find out… – A seamless customer experience in all channels creates happier customers and increased profitability – Chatbots are becoming more and more accepted but make sure that personal service is also available – Personalization that was previously "nice to have" is now a must – Increased transparency brings increased trust – Predictive analytics […]

How to get practical benefit from text analysis

In this article you will find out… – How text analysis is used today – How we make it actionable – What opportunities exist Text analysis is an area that is developing very quickly and has been doing so in recent years. But how can you use text analysis technology yourself to actually achieve real results in everyday life? How far has text analysis technology come […]

6 steps to a better digital customer experience

In this article you will find out… - A good digital customer experience is about the customer journey on digital platforms, including social media, e-commerce, apps and the website. - Engaged employees are essential for a good digital customer experience. They can positively influence customer perception and companies should focus on collecting feedback, working with it and making it easy [...]

3 tips to save bad customer experiences with Close the loop

To get the most out of customer surveys, your company can implement Close the loop to be able to save relationships with customers who have had a bad experience. Companies do not always follow up on the feedback about why customers have given a bad review, but it often ends up in the sand. If your company […]

How do you choose the right KPI to measure customer experience?

Today, companies have to compete with each other for a good customer experience in order to stand out from the crowd and survive as a business. It is necessary to develop and measure the customer experience because competition is increasing, and customers are at risk of leaving a company if they do not get a good experience. As a business, it can be difficult to know exactly [...]

Download white paper - Customer satisfaction in focus for loyal (padel) customers

Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily. With the large growth in practitioners of the sport, the need for new padel centers has also increased - and also continues to increase all the time at a pace of […]

Ensure the employees' working environment in case of changed working methods!

In this article you will find out... - Why it is especially important to measure employee engagement during the current situation - How can we learn from the situation we are in? - What Insight Temp is and what the survey can include Employees' opinions are especially important during changing working methods In troubled times it is, […]

This is how measurements of HR processes can improve the workplace

In this article you will find out… – How ongoing employee surveys can help improve HR processes – Why it is beneficial to combine HR process measurements with annual and pulsed measurements – How HR process measurements can result in a more pleasant workplace Why should your company measure HR processes? Measuring HR processes in a workplace can [...]

Download white paper - Checklist systematically listen to customers

Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys. Why? Continuously listening to the customers who want to convey something to the company is an effective way to capture [...]