Gain more customers by losing fewer

If you keep more customers, you will grow instead of only making up for lost customers through your sales work. It's the same effort, but greater impact.

Quicksearch automatically checks with the customers where they stand and you get insight into who you need to save before it's too late, who are open to new offers and who can help you sell your offer to others.

How do your customers perceive your organization?

CX, Customer Experience, is about how customers perceive the interaction with a company or brand. CX encompasses all touchpoints between the customer and the company, from marketing to purchase experience and customer service. CX has become increasingly important as it has proven to be a significant factor in customer loyalty and profitability.

Customers who have a positive experience are more likely to stay and recommend the company to friends, while a negative experience can result in a tarnished reputation and lost customers. By working with Customer Experience, you ensure that the customer experience and the image of you remain positive so that you achieve long-term success.

Curious about which type of survey suits you best?
Get in touch with us, and we'll help you find the right customer survey for your company!

CX Impact Areas for Customer Surveys

Relationship

Get ongoing insights into who will buy more, who you risk losing and who sell you to others.

Hometown

With smart surveys and tools, we help you create higher customer loyalty that leads to more leads and longer contracts.

Sale

Automatic Win/Loss
- What makes you win or lose business? - How do the customers who completed a purchase feel that it worked? - Develop the sales process and the team.

Store

What do your customers experience in the store and what buying experience did the employees create?

Customer service

Customer service is where you show what you stand for.

Improve the customer service experience and save the dialogues where things went wrong.

Exit

Why are you losing customers - really? Where do they go, why and what do they tell others about you?

On-line

Follow the customer journey. Measure, analyze and act with the help of ongoing surveys or follow up on completed purchases and build long-term relationships with your customers.