Complete provider of feedback in sports experiences
Quicksearch has a dedicated team with many years of experience working with feedback in sports/gym. We know the importance of living up to increased demands and expectations in a time where competition is high. Capture members' experiences and act on them, before the competition does.
Download our white papers
Why feedback from members?
The demands from customers/members are increasingly higher, while it has never been easier to change gyms/training facilities. Therefore, it is more important than ever to see and understand the customer's needs and expectations, before the competition does.
In the current pandemic and post covid, the expectations of your gym may have changed; Instead of a large variety of group training, groups in smaller formats may become more important. Expectations for housekeeping have become greater, etc.
Measure, analyze and act with the help of ongoing customer surveys and build long-term relationships with your members.
Tip! Make feedback from your members available to all your employees in every part of the business. You get a customer-oriented culture when everyone feels that they are part of the members' experience.
How is member experience measured?
Quicksearch helps you document your members' journey, which allows you to identify where and when to ensure the experience with feedback.
Here are some examples of ongoing surveys:
- Onboarding of new members
- Visit to the gym
- Participation in group training sessions
- After termination of membership (exit)
- Member follow-up (national organizations)
- Training follow-up
What do I get as a customer?
- We help you develop a process for how you can follow the experience you create for your members.
- As a customer, you also get up-to-date data on how well they managed to deliver optimal customer experiences to our members, 365 days a year.
- Key figures that easily give you answers to how satisfied your members are.
- The ability to analyze in detail everything from background variables and segments to time periods.
- Possibility to compare with other companies and organizations, so-called benchmark.
- Quicksearch software gives you the right tools to drive improvement work forward.
- Integration with MA, CRM, loyalty programs, etc
- Member feedback that reaches everyone; for example via rating, screens, intranet and weekly meetings.
Offer
Including report with action list of measures.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
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