CX - See yourself through the eyes of the customer

The demands from customers are increasingly high, while it has never been easier to change supplier or brand. Therefore, it is more important than ever to see and understand the customer's needs and expectations. Measure, analyze and act with the help of ongoing customer surveys and build long-term relationships with your customers.

Relationship survey

A relationship survey gives you an always up-to-date overview of the relationship with your customers. Which customers are ambassadors, who would rather become a customer of someone else? It gives you the opportunity to act before it is too late. You receive a continuous stream of feedback throughout the year, so you have time to act on what the customers say.

On a monthly basis, you can follow indications about the customers' image of you and how they experience the relationship with you at this particular time, so that you can see how your changes affect the customers.

In a relationship survey, we recommend that you only measure NPS and have two free-text questions where the respondent has the opportunity to develop their answer and contribute more points of view. The focus is on measuring the relationship and capturing all the different reasons and comments that a respondent can contribute without directing their answers via "drivers" or burdening them with (too) many questions.

For those of you who want to increase the usefulness of your relationship measurement, we recommend that you ask respondents who answered 9 or 10 to the NPS question to give you suggestions for companies/people who they think could benefit from your services. In this way, the relationship measurement is also used to create leads.

SEK 4 300 per month

For individual agents
CES, CSAT, NPS®
e-mail
Customer journey analysis
Dashboard
1 language
Integration
Online support
Onboarding

SEK 6 800 per month

For customer service team
Feedback portal
Everything included in Start
Up to 2 languages
Close the loop
Customer Success 1h/Q
Support phone & e-mail

SEK 11 300 per month

For multiple teams
Everything included in Premium
Up to 5 Languages
All customer data
Close the loop
Your own domain
Workflows
Own questions
Customer Success 2h/Q

Offer

For multiple teams
Everything included in Premium
All functionality

What is needed to have the effect of a CXproject?

Sponsorship, strong support from management
Execution that is automated, consistent and where the front line, those who meet the customer receive feedback and can act on it.
A culture where employees are encouraged and encouraged to get involved.

What do I get as a customer?

We help you develop a process for your customer feedback.
Key figures (e.g. NPS- Net Promoter ® Score gives NKI- Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
Possibility to combine customer survey with employee survey to get a holistic perspective.
Support in analysis to gain insight.
The ability to analyze in detail everything from background variables and segments to time periods.
Possibility to compare with other companies and industries, so-called benchmark.
Quicksearch software gives you the right tools to drive improvement work forward.
Integration with MA, CRM, loyalty programs, etc
Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
Our partners can help you in the continued development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.

Implementation
Includes training, portal setup.

Included

Integration
Includes integration, receiving file or executing API calls against most existing systems.

Included

"High level of service and professionalism! Great knowledge and familiarity with our industry as both an authority and a university. Very good to be able to compare, benchmark. A good and clear timetable to follow, security throughout the process"

"At Telia, we are constantly working on improvements to services, processes and information based on our customers' needs. In this systematic work, QuickSearch is a very important partner who contributes both practical solutions for collecting customer feedback and supporting with ideas for how we can translate survey results into insights and activities. We have a flexible and solution-oriented collaboration, which is important to us"