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Helpdesk Our Helpdesk functions as first line support and is available through three channels: Self-help via the support portal E-mail Telephone Self-help via the support portal Self-help portal where you as…
- HR ·
- Webinar webcast ·
Webinar - Sustainable Performance in the Workplace
Sustainable performance in the workplace In this webinar, we discuss how your organization can work in line with the UN's global goals for sustainable development. Victoria…
- HR ·
5 HR trends in employee surveys to keep an eye on in 2024
HR System Integration Review your investments and ensure that your organization's technology is truly helping you drive success. Use comprehensive solutions instead of several…
- CX ·
How to best support franchisees and agents with customer feedback
In this article you will find out… – How to avoid feedback pitfalls in franchise and agency operations.– How to effectively manage geographic spread…
- CX ·
- Webinar webcast ·
Webinar - The impact of the customer experience on the brand
The impact of the customer experience on the brand Quicksearch and guest speaker David Nordberg explain how your brand and the customer experience you deliver can go hand in hand, with the aim...
- HR ·
- Webinar webcast ·
Webinar - Recruitment with autumn's best tips in 59 min
Autumn's best tips in 59 minutes A guide to feedback and measurements in recruitment and onboarding packed with concrete tips when the expert from TemaHR Astrid...
- CX ·
Easily integrate Quicksearch with 5,000+ systems through Zapier
In this article you will find out… – Quicksearch integrates with Zapier to connect to over 5,000 other systems. - Zapier is…
- CX ·
Product news from the CX team #2303
Zapier integration Easy to integrate with 5,000+ systems! We are very proud to announce that our feedback system is available with Zapier, which makes it easy…
- HR ·
Product news from the HR team #2305
HR app Receive the pulse or employee survey directly in the mobile in a simple way. An easy way to collect and send out the survey quickly…
- HR ·
- Webinar webcast ·
Download white paper - Network meeting for universities & colleges
Network meeting 2023 – Insights & trends Based on our measurements, we have gathered our insights about what we see is important to be an attractive…
- HR ·
- Webinar webcast ·
Webinar - Network meeting for universities & colleges on April 27
Network meeting 2023 How to become an attractive employer for young employees (in collaboration with the West Swedish Chamber of Commerce) Future workplace Group discussions Benchmark report A webinar for you who:…
- CX ·
- Webinar webcast ·
Webinar - Don't miss this year's customer service trends 2023 on March 30
Customer service trends 2023 Stay one step ahead of your competitors We sort out the biggest customer service trends Read the report and get concrete tips A…
- CX ·
This is how I make my team shine with the help of customer feedback
Keep a cool head Shining during tough economic times is often about keeping a cool head, prioritizing and maximizing the benefit of existing (and already...
- CX ·
Break silos and work cross-functionally | NPS & actionable feedback
Checklist for working cross-functionally with NPS Create a culture of open communication and collaboration by empowering all employees to give and take…
- CX ·
Grow organically at Key Accounts using NPS
Prioritize correctly and increase the opportunity for organic growth By collecting and analyzing feedback from your customers, you can identify patterns and trends that…
- CX ·
Voice of the Customer checklist - How to get started!
The most important steps to get started with your Voice of the Customer work We at Quicksearch believe that the secret to success in business…
- CX ·
Change customer survey tools? Go through our checklist first
Automated Customer Survey Tool There are 5 key signs that you may need to replace and upgrade your customer survey tool to an automated…
- HR ·
- Webinar webcast ·
Webinar: Process measurements & leadership development
Process measurements & leadership development This webinar is aimed at those of you who are leaders or work in HR and who want to successfully begin the work of measuring...
4 advantages of connecting customer and employee surveys
The 5 most common analyzes between customer and employee surveys? By collecting data from both customer and employee surveys on the same platform, you can easily compare…
- HR ·
4 HR trends to keep an eye on in 2023
In this article you will find out… – Automation and focus on important metrics are required for agility and agile HR. – Integrated systems and smarter solutions…
- CX ·
7 CX trends to watch out for in 2023
In this article you will find out… – A seamless customer experience in all channels creates happier customers and increased profitability – Chatbots are becoming more and…
- CX ·
How to get practical benefit from text analysis
In this article you will find out… – How text analysis is used today – How we make it actionable – What opportunities exist Text analysis is an area…
- CX ·
6 steps to a better digital customer experience
In this article you will find out… – A good digital customer experience is about the customer journey on digital platforms, including social media, e-commerce, apps and the website.–…
- HR ·
- Webinar webcast ·
Webinar: Inclusive workplace
Create an inclusive workplace A webinar together with our partner Mitt Liv where we talk about the importance of inclusion and how you can measure this...
- CX ·
3 tips to save bad customer experiences with Close the loop
To get the most out of customer surveys, your company can implement Close the loop in order to save relationships with customers...
Download customer case - AJ Produkter develops as an organization
Combining pulse measurements with annual employee surveys Engaged employees are the key to a functioning business. Employee index is a measure of commitment. It shows, among other things, the balance…
Download customer case - Derome, Sweden's largest family-owned wood industry
Sweden's largest family-owned wood industry Quicksearch has helped Derome for three years with conducting employee surveys to see how employees experience the business. Derome has four…
- CX ·
How do you choose the right KPI to measure customer experience?
Today, companies have to compete with each other for a good customer experience in order to stand out from the crowd and survive as a business. It is necessary to develop…
- HR ·
Three tips for a successful onboarding process
Help the new employee quickly enter the company and become a committed and loyal employee through a well-executed introduction. When was it…
- HR ·
3 mistakes to avoid in an improvement project
An improvement work should favor workplaces to develop in the long term in an organization. Businesses that do not have a functioning improvement process tend to have less engaged...
- HR ·
- Webinar webcast ·
Webinar: Collaboration post-covid with Siri Wikander
Collaboration post-covid with Siri Wikander Take control of the new forms of collaboration in working life and use the time in meetings more efficiently! What have we learned so far post-Covid…
Webinar: Together we create a world-class customer experience
Together we create a world-class customer experience Webinar to present our new partner Kundo and its customer service tool which is one of Sweden's most popular.…
- HR ·
What do HR & managers say about autumn's challenges?
On Tuesday 22/6-2021, Quicksearch together with Flourish held an Open mic session, a digital exchange of experiences about the challenges Post-Covid. We did this together with managers...
Download white paper - Customer satisfaction in focus for loyal (padel) customers
Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily.…
- HR ·
- Employee surveys ·
Heart rate measurement = success
In this article we will go through the following: – What a heart rate measurement is – Why heart rate measurements are important and what they lead to – How a heart rate measurement…
5 tips for creating ambassadors during recruitment
Never before has the recruitment process raised so many thoughts and reflections as it has now for some time. Not least for all new job seekers who…
- HR ·
- Employee surveys ·
Webinar: The new workplace
The new workplace Everyone is talking about the hybrid organization; but what is it and how is it done? What do we need to consider when designing new workplaces...
- HR ·
- Employee surveys ·
Webinar: Belonging at a distance
Belonging at a distance We go through, among other things: How you build culture and belonging at a distance (research/practice) How you connect culture to your strategic development How...
- HR ·
- Employee surveys ·
Webinar: Communication & conflicts in virtual teams
Communication & conflicts in virtual teams Remote work means new challenges for both leaders and employees. Among other things, we will go through: Why conflicts arise How...
Save the world (from unnecessary measurements) with us!
Quicksearch is a company that works with various forms of measurement - mainly regarding customers (NPS) and employees (eNPS) and for us is not...
- HR ·
- Employee surveys ·
Webinar: 10 tips on how you can strengthen your digital team spirit
10 tips on how you can strengthen digital team spirit What can you as a company/organization do to ensure that your employees feel a sense of community, commitment and enjoyment...
- HR ·
- Employee surveys ·
Webinar: Leading remotely - What does the research say?
Leading remotely - What does the research say? Astrid from TemaHR.se talks about research around remote leadership and leading virtual teams. What characterizes an effective…
- NPS® ·
Three tips for first-class customer service using NPS®
In this article you will find out… – How NPS® is measured and how you can act on NPS® – How you can use NPS® to…
- CX ·
Ensure the employees' working environment in case of changed working methods!
In this article you will find out… – Why it is especially important to measure employee engagement in the current situation – How can we learn…
- CX ·
This is how measurements of HR processes can improve the workplace
In this article you will find out… – How ongoing employee surveys can help improve HR processes – Why it is beneficial to combine measurements…
Download white paper - Checklist systematically listen to customers
Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when…
- NPS® ·
Best TV operator and streaming service of the year - according to viewers
Telia and SVT Play are 2020's best TV operator and streaming service, respectively! TV news and Quicksearch's subsidiary Nordic Bench have carried out their annual measurement and it says...
5 tips to create a better customer experience
In this article you will find out... - Why it is important to create a good customer experience - What you should consider for...
- CX ·
- Customer surveys ·
Applicable new, ongoing and planned projects
Quicksearch delivery in connection with customer projects continues without time delay and to ensure the health of you and our staff, we will prioritize digital meetings on…
- CX ·
- Customer surveys ·
Parts of employee measurement are made available to everyone free of charge
We have been contacted by several customers who wish to ensure that new routines, information and support have worked now that you have a changed way of working.…
- CX ·
- Customer surveys ·
Help, what is a good customer survey?
In this article you will find out… – What a good customer survey can look like and examples of one – What questions should be asked – How…
- Customer surveys ·
- NPS® ·
Is NKI the same as NPS®?
In this article you will find out… – What NKI – Customer Satisfaction Index and NPS – Net Promoter Score are – The difference between NKI…
- HR ·
- Employee surveys ·
Three tips for a successful onboarding process
In this article you will find out…® – What onboarding means, i.e. a well-executed introduction – How to measure your onboarding process – Tips for…
- HR ·
Systematized work environment follow-up without hassle
In this article, you will find out...– What a systematized work environment follow-up (SAM survey) should contain– To whom and when the survey should be sent– How you facilitate...
What is NPS®? And how do you calculate NPS®?
In this article you will find out… – What NPS is – How to calculate your NPS value – What the feedback looks like after an NPS survey Quicksearch…
- CX ·
- Customer surveys ·
Customer Loyalty - increase your customer loyalty with three simple steps
In this article you will find out… – How to increase your customer loyalty – How it is measured – Who is responsible for your customer loyalty Quicksearch has…
- HR ·
- Employee surveys ·
Heart rate measurements, why then?
In this article you will find out… – Why you should take heart rate measurements – How heart rate measurement with Flourish works – The benefits of choosing Flourish Quicksearch has…
Webinar: What is an agile employee survey?
What is an agile employee survey? Constantly calibrating your business and meeting your employees quickly is more important than ever. An agile way of working involves a lot…
- Customer loyalty ·
- NPS® ·
How do I maintain a good customer relationship?
In this article you will find out… – Why it is more important than ever to listen to your customers – Tips on how to build real…
5 important things to consider during an NMI examination
In this article you will find out… – Which and how many questions should be asked – Why you conduct an NMI survey – How to set up…
Find out how loyal your employees are with eNPS®
In this article you will find out… – What eNPS is – How to measure – Why you should measure – 4 tips to get out…
Five mistakes you should avoid during an employee survey
In this article you will find out… – What to avoid when conducting your employee survey – Download additional tips Quicksearch has conducted relationship measurements…
- HR ·
Inspiration days for universities and colleges
We at Quicksearch have the privilege of working with most of Sweden's universities and colleges. For the seventh year in a row, we have arranged networking days for the…
Webinar March 29 - What is an agile employee survey?
Constantly calibrating your business and meeting your employees quickly is more important than ever. An agile way of working is very much about speed and an agile…
Download Customer Case - Internal Customer Feedback Team
How Perstorp acts on customer feedback Perstorp is a chemical company that is present in 26 countries. They use Quicksearch to measure and track customer feedback globally…
Agile employee survey - In less than 5 minutes
In this article you will find out… – What it means with an agile employee survey – How an agile way of working is related to HR – The benefits of…
- HR ·
Ongoing feedback for football association in change
In this article you will find out… – The importance of following up changes through ongoing feedback – That Quicksearch can help you with which…
- HR ·
Annual or Insight Process measurement (ongoing HR measurement)?
In this article you will find out… – What ongoing HR measurements look like in the market – What is in demand right now – How others are doing – What biggest…
Download case study - High eNPS value despite turbulent times
High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in double…
Download white paper - Customer survey: How to choose the right supplier
There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but…
- NPS® ·
Tänndalen is most recommended by its visitors
After a hot summer, the ski season is almost here, to the great joy of many Scandinavians. There are several different mountain destinations to choose from and the competition for visitors...
- HR ·
- Employee surveys ·
Where are we going?
In this article you will find out… – The importance of a clear goal management Quicksearch has carried out relationship measurements for over 20 years and are experts in…
Why identify why?
In this article you will find out… – How to get more out of your eNPS® survey Written by Jimmy Björkman, Project Coordinator, Quicksearch As…
- CX ·
- Uncategorized ·
Avicii and feedback…no one??
"Hello everyone, I hope this is the right forum to post in but I have some songs that I would like to know what other people think...
- CX ·
- Customer loyalty ·
Rewarding networking event for customer service managers
The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants…
- Beyond the survey ·
- HR ·
Involve the employees in the improvement work through workshops
In this article you will find out… – The purpose of employee surveys – How to engage and involve the employees in the improvement work Quicksearch has carried out relationship measurements in over…
Download white paper – Quicksearch measures the Swedish Golf Index
How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's…
We are looking for a Project Coordinator
Do you have a great interest in IT systems, have worked with IT systems or have a high school or university education in Computer Science or Systems Science? Now we are looking for a…
- Beyond the survey ·
- HR ·
Download the white paper - Quicksearch offers Extended DISC
How your organization can develop with DISC DISC is an analysis method that maps behavior and communication styles. It is used to provide an increased understanding of…
- CX ·
- Customer surveys ·
The customer experience of the future will be more personal - right?
In this article you will find out… – The importance of customer experience – How personalized branding improves the customer experience – What is predicted in the future Customer Experience Quicksearch…
- CX ·
- Customer case ·
Download customer case - Customer feedback in Com Hem's corporate culture
Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But getting the organization to become…
- HR ·
Quicksearch invests in the health of its employees
During the last 1.5 years, Quicksearch has had an internal health initiative, which we call QS Wellness, where the employees are monthly introduced to various health themes such as sleep,…
- HR ·
- Employee surveys ·
How do I motivate employees to answer my employee survey?
In this article you will find out… – What resistance can arise – How to ensure that respondents WANT to answer your employee survey – Examples of…
- CX ·
主题的中文 or ? in the subject line?
In this article you will find out… – Tips for improving survey open rates – The possibilities of exporting data Quicksearch has carried out…
- NPS® ·
Choosing the right KPIs
In this article you will find out… – What is important to consider when choosing and measuring KPI Quicksearch has carried out…
- HR ·
- Employee surveys ·
Network meeting for universities and colleges
At the beginning of February, it was time for this year's network meeting for universities and colleges. Ten participants from six universities were present to take…
I finally got water on my mill
In this article you will find out… – How a mix of personalities strengthens your workplace – How a DISC analysis can help you in the recruitment process My…
Data Collection - Does it have an undeserved bad reputation?
In this article you will find out… – How Quicksearch uses information about you as a user – GDPR's main task Written by Magnus Göransson, System developer, Quicksearch…
- CX ·
- Customer surveys ·
Working with the brain is hard!
In this article you will find out… – How to adapt your survey so that the respondent answers thoughtfully Written by Patrik Johansson, Consultant and project manager,…
In search of excellence
Written by Ulf Larsson, founder and owner Quicksearch I don't know why but I've always felt good about feeling that I'm developing and…
- HR ·
- Customer case ·
New customer case – Semcon measures its HR processes on an ongoing basis
Semcon is a global engineering services and product information technology company. With User Experience as a starting point, they help their customers offer better products and services. Today…
- CX ·
- Customer loyalty ·
Sweden's & Norway's best ski resorts 2017 - when visitors get to choose
Many of us northerners dream of a winter full of snow, skiing and other mountain activities. Quicksearch's sister company as well as the analysis institute Nordic Bench releases a report where customer satisfaction is compiled for...
Download customer case - Semcon measures its HR processes on an ongoing basis
Measuring your HR processes on an ongoing basis At Semcon, you have gone from measuring ready-made outcomes to continuously asking current and relevant questions within business-critical...
- HR ·
- Employee surveys ·
Let 2018 be an even better working year!
Written by Melody Jakob, HR consultant and project manager, Quicksearch Christmas is just around the corner and there aren't many working hours left in 2017. It still feels difficult...
Secure your login details with Quicksearch
Many people are focusing specifically on security right now in light of the upcoming GDPR law. At Quicksearch, we care about security and therefore offer several different ways…
Webinar: How to Create Retention Strategies in 2018
How to create retention strategies in 2018 In 30 minutes, Quicksearch's CEO Göran Almén and Top of Hearts CEO Alexander Slotte provide core insights into how you…
- CX ·
- Customer loyalty ·
How NOT to implement NPS® in customer service
Just as you can succeed really well in customer orientation, you can also fail. It's kind of funny because we get insights into…
- Beyond the survey ·
- CX ·
Webinar - How to Create Retention Strategies in 2018
Welcome to participate in the webinar where Quicksearch CEO Göran Almén and Top of Hearts CEO Alexander Slotte discuss customer retention from a strategic and long-term perspective. With their combined experience and…
- HR ·
- Employee surveys ·
If you can't treat someone with dignity and respect, then you need to get out.
Written by Anna Kilander, Consultant, Quicksearch The words are not my own - they are Lt. Gene. Jay Silveria, the head of the US Air Force Academy. The statement will…
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