See yourself through the customer's eyes
The survey aims to follow up on specific processes and touchpoints such as a purchase, a contact with customer service, completed project, etc. Through a smart customer survey, you get a dialogue with your customers, an early insight, an early warning system, while giving your employees the ability to act with customer insight. Quicksearch's smart surveys can be integrated with Market automation systems, CRM and much more to create a simple customer experience, even if you have many customers.
Why transaction/interaction based customer research?
Automatic measurement of the experience in specific processes and touchpoints. Provides feedback on how an organization or business process is going from one day to the next. This means a very short session, they capture the customer experience when "the feeling is fresh".
With a transaction/interaction-based customer survey, you get a dialogue with your customers, an early insight, an early warning system, while your employees get the ability to act with customer insight.
The feedback is advantageously made available to all employees in every part of the business, not just in customer service, among salespeople and other customer-facing staff. This can be done by sharing results on the intranet, screens in the office or on your website. When everyone feels like they are part of the customer experience, you get a customer-centric culture.
Quicksearch's smart surveys can be integrated with Market automation systems, CRM and much more to create a simple customer experience, even if you have many customers.
How Do I do a transaction/interaction based customer survey?
Quicksearch helps you document the customer's (or for that matter the employee's) journey, which allows you to identify where and when to ensure the customer experience with feedback.
Here are some examples of ongoing customer research:
- After every customer service case
- Every support call
- After a purchase
- Every new customer
- After all sales meetings
- After all offers (win/loss)
- Every completed project
- Every delivery
- After termination of subscription (exit)
The common denominator is that regardless of measurement within customer surveys, NPS® is measured, i.e. the willingness to recommend.
Want to know your competitors' NPS? Do you want to know if you are perceived as better or worse? Together with our partner Nordic Bench offer industry analyzes within most segments in the Nordics.
What do I get as a customer?
- We help you develop a process for your customer feedback.
- Key figures (e.g. NPS- Net Promoter ® Score gives NKI- Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
- Possibility to combine customer survey with employee survey to get a holistic perspective.
- Support in analysis to gain insight.
- The ability to analyze in detail everything from background variables and segments to time periods.
- Possibility to compare with other companies and industries, so-called benchmark.
- Quicksearch software gives you the right tools to drive improvement work forward.
- Integration with MA, CRM, loyalty programs, etc
- Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
- Our partners can help you in the continued development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.
Capture expectations & capture where things went wrong
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
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