CX Impact - Customer Service

The demands from customers are increasingly high, while it has never been easier to change supplier or brand. Therefore, it is more important than ever to see and understand the customer's needs and expectations. Measure, analyze and act with the help of ongoing customer surveys and build long-term relationships with your customers.

Measure where it feels right

- How do the customers who have been in contact with customer service feel that it worked, was it easy to get their case resolved?

- Do you lose many calls/cases before they reach a solution?

- Does the customer solve their problems and get answers to their questions via portals, apps and the web.

Feedback

As a manager, you get a dashboard that contains what you need to get a quick overview.

In the frontline, employees get access to tools to "close the loop" and see response rates.

Get price quote | Book a demo

SEK 4 300 per month

For individual agents
CES, CSAT, NPS®
e-mail
Customer journey analysis
Dashboard
1 language
Integration
Online support
Onboarding

SEK 6 800 per month

For customer service team
Feedback portal
Everything included in Start
Up to 2 languages
Close the loop
Customer Success 1h/Q
Support phone & e-mail

SEK 11 300 per month

For multiple teams
Everything included in Premium
Up to 5 Languages
All customer data
Close the loop
Your own domain
Workflows
Own questions
Customer Success 2h/Q

Offer

For multiple teams
Everything included in Premium
All functionality

What is needed to have the effect of a CXproject?

Sponsorship, strong support from management
Execution that is automated, consistent and where the front line, those who meet the customer receive feedback and can act on it.
A culture where employees are encouraged and encouraged to get involved.

What do I get as a customer?

We help you develop a process for your customer feedback.
Key figures (e.g. CES - Customer Effort Score, NPS - Net Promoter ® Score gives NKI - Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
Possibility to combine customer survey with employee survey to get a holistic perspective.
Support in analysis to gain insight.
The ability to analyze in detail everything from background variables and segments to time periods.
Possibility to compare with other companies and industries, so-called benchmark.
Quicksearch software gives you the right tools to drive improvement work forward.
Integration with MA, CRM, loyalty programs, etc
Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
Our partners can help you in the continued development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.

Implementation
Includes training, portal setup.

Included

Integration
Includes integration, receiving file or executing API calls against most existing systems.

Included

"High level of service and professionalism! Great knowledge and familiarity with our industry as both an authority and a university. Very good to be able to compare, benchmark. A good and clear timetable to follow, security throughout the process"

"At Telia, we are constantly working on improvements to services, processes and information based on our customers' needs. In this systematic work, QuickSearch is a very important partner who contributes both practical solutions for collecting customer feedback and supporting with ideas for how we can translate survey results into insights and activities. We have a flexible and solution-oriented collaboration, which is important to us"