More customers and longer contracts

With smart surveys and tools, we help you create higher customer loyalty that leads to more leads and longer contracts.

Impact Hometown

The demands from customers are increasingly high, while it has never been easier to change suppliers. Impact Hemstäd is a service aimed at cleaning companies that care about their customers and brand.

With the help of smartly designed surveys, you gain valuable insights into the service provided to the customer, as well as into how the customer perceives you as a company.

Quality assurance - follow-up after completed work

Measure directly after work done and get valuable feedback and identify improvement opportunities in real time.
Understand what works and what can be improved after each assignment. Let your customers help you become even better.
Show your customers that you care - collect feedback immediately after work is done and build stronger relationships.

After each assignment, the customer receives a short survey, which gives you the opportunity to quickly catch and deal with less satisfied customers. Through professional handling, dissatisfaction can often be turned into a positive experience that strengthens your brand, increases customer loyalty and serves as a tool for quality assurance.

Follow-up of the customer relationship

Gain insights into how satisfied your customers are with you as a whole and understand their long-term experience of your services.
Detect changes in customer satisfaction and address potential issues before they negatively impact the relationship.
By regularly listening to your customers, you create a trust that strengthens the relationship and contributes to keeping customers in the long term.

Our NPS survey measures the customer relationship through ongoing mailings. This helps you gain insights into how you are perceived by your customers. NPS (Net Promoter Score) consists of three simple questions that will help you strengthen customer loyalty and create new opportunities.

SEK 4 300 per month

For individual agents
CES, CSAT, NPS®
e-mail
Customer journey analysis
Dashboard
1 language
Integration
Online support
Onboarding

SEK 6 800 per month

For customer service team
Feedback portal
Everything included in Start
Up to 2 languages
Close the loop
Customer Success 1h/Q
Support phone & e-mail

SEK 11 300 per month

For multiple teams
Everything included in Premium
Up to 5 Languages
All customer data
Close the loop
Your own domain
Workflows
Own questions
Customer Success 2h/Q

Offer

For multiple teams
Everything included in Premium
All functionality

What is needed to have the effect of a CXproject?

Sponsorship, strong support from management
Execution that is automated, consistent and where the front line, those who meet the customer receive feedback and can act on it.
A culture where employees are encouraged and encouraged to get involved.

What do I get as a customer?

We help you develop a process for your customer feedback.
Key figures (e.g. NPS- Net Promoter ® Score gives NKI- Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
Possibility to combine customer survey with employee survey to get a holistic perspective.
Support in analysis to gain insight.
The ability to analyze in detail everything from background variables and segments to time periods.
Possibility to compare with other companies and industries, so-called benchmark.
Quicksearch software gives you the right tools to drive improvement work forward.
Integration with MA, CRM, loyalty programs, etc
Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
Our partners can help you in the continued development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.

Implementation
Includes training, portal setup.

Included

Integration
Includes integration, receiving file or executing API calls against most existing systems.

Included

"High level of service and professionalism! Great knowledge and familiarity with our industry as both an authority and a university. Very good to be able to compare, benchmark. A good and clear timetable to follow, security throughout the process"

"At Telia, we are constantly working on improvements to services, processes and information based on our customers' needs. In this systematic work, QuickSearch is a very important partner who contributes both practical solutions for collecting customer feedback and supporting with ideas for how we can translate survey results into insights and activities. We have a flexible and solution-oriented collaboration, which is important to us"