In this article you will find out:
- Our api connection to more than 5,000 common systems
- Transaction-based customer survey where you can follow people through the entire customer journey.
– Text analysis for better decisions and analyses.
Zapier integration
Easy to integrate with 5,000+ systems! We are very proud to announce that our feedback system is available with Zapier, which makes it easy to integrate with over 5,000 common systems. Zapier lets you automate surveys and connect the customer's voice to all parts of your business.
Integrations can be done in a couple of minutes, without requiring advanced IT skills. The process is automated regardless of whether it is closed customer service cases, product delivery or completed sales.
For more information about our Zapier integration.
Transaction-based customer research
Follow people through the entire customer journey! To work customer-centrically or to find connections between different points in the customer/employee journey, our system can recognize the same person over time.
Our unique area of use:
- Be able to identify the effect on the customer relationship from the relationship measurement if the business chooses or does not choose to close the loop on customer feedback from another contact point, for example customer service.
Of course, we protect personal data throughout the journey.
Read more about how to capture the customer's experience using transaction-based customer research.
Text analysis
Act better with text analysis! Text analysis is a method to get more value out of free text questions and can be used to find texts, quantify the occurrence of different topics and capture positive and negative expressions.
We have the unique opportunity to compare texts with survey values, for example finding connections between certain expressions and customer loyalty.
If you are already starting with text analysis in other contexts, it is also possible to connect your existing model from all common suppliers and thus create a better insight both in the existing service and through Quicksearch.
read more about the product as well as our article for how you can get practical utility of text analysis.
