Get practical benefits from text analysis
Based on text feedback, we identify which customers show satisfaction, loyalty or dissatisfaction. This becomes both a segmentable overview where you can follow trends in what works and what doesn't work, but we also flag the individual customers who say they have problems with a certain product, function or process and also have tools to be able to actively help them with solving their customers' problems.
Why text analysis?
Text comments can capture details of what was asked about or capture things that may have been missed in the survey.
Based on text feedback, we identify which customers show satisfaction, loyalty or dissatisfaction. This becomes both a segmentable overview where you can follow trends in what works and what doesn't work, but we also flag the individual customers who say they have problems with a certain product, function or process and also have tools to be able to actively help them with solving their customers' problems.
How does text analysis work?
Text analysis tools learn the meaning of words by observing usage and context.
We offer connection to several text analysis tools, including text analysis tools from; Google, Microsoft, IBM and Gavagai.
What do I get as a customer?
- Quantified feedback not explicitly requested.
With surveys, it is very easy to follow what has been asked about and also capture things that were missed to ask about through text comments, but it can be difficult to quantify these. Both in which subjects it is concerned or whether it is positive or negative. - An ease in identifying the answers of the customers or employees who bring up certain topics in order to get a better overall picture of what they bring up. Are there customers with certain products, pricing, certain segments or only dissatisfied customers who raise certain issues?
Capture expectations & capture where things went wrong
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
More smart options to optimize your customer survey
Optimize your customer surveys and increase profitability with the help of our smart options. With small funds and at a low cost, you can e.g.; get the help of your ambassadors to market your company, increase the engagement of your employees and customers, and automate your everyday life. Take a look at our smart options.
Collaborative partners
Partner
Integration platform
In the OurBoxes service from Addimotion, all customer deliveries are collected regardless of where and with whom you send the goods.
Customers receive more relevant communication and thus a better customer experience from order, via warehouse, all the way to the door or agent and delivery.
Partner
Tools customer service
Kundo is a cloud service designed to make customer service simple, accessible and value-creating for both companies and customers. Customer service is important, and we know that it can seem like a difficult task to deliver really good customer service in several channels, at the same time.
