How do you measure and improve your customer experience?
Do you know what your customers think about their shopping experience? Do you act on these insights? Continuously listening to the customers, measuring and acting to improve these values has major effects on customer loyalty and thus sales. Really satisfied customers become your ambassadors and are willing to recommend your products and services to friends and colleagues.
Why should you measure customer experience?
Do you know what your customers think about their shopping experience? Do you act on these insights? Continuously listening to the customers, measuring and acting to improve these values has major effects on customer loyalty and thus sales. Really satisfied customers become your ambassadors and are willing to recommend your products and services to friends and colleagues.
We at Quicksearch deliver one of the market's leading tools for NKI and NPS® measurements, which gives your company the opportunity to follow up, analyze and act on the results.
How is it working?
To make concrete what your company can gain by introducing an action-based measurement tool, we offer a preliminary study, where we analyze your ability to deliver customer experience from an expert perspective.
The work consists of the following parts; zero measurement, questions, analysis, benchmarking and conclusions.
The material is delivered as a report together with an oral presentation. All in all, this gives you a solid decision-making basis regarding the introduction of Quicksearch for ongoing action-based feedback measurement.
What do I get as a customer?
- Zero measurement - we carry out a zero measurement on a representative sample of your customers, this means that we do a first measurement to extract a starting point and collective input about what the customers actually think. This becomes the basis for any further ongoing measurements and the starting point for ongoing improvement work.
- Questions - the measurement consists of a number of questions about the Customer Experience Cycle (CEC) that customers must answer in connection with their specific customer experience
- Analysis – the insights from the measurement are analyzed quantitatively and qualitatively
- Benchmarking – the result is compared against the index/average
- Conclusions - summary of results, findings and what concrete effects we can help you create in the short and longer term, through structured action-based measurement of both external and internal feedback.
- Externally
- Loyalty
- Service
- Sale
- Internally
- Commitment
- Efficiency
- Externally
Capture expectations & capture where things went wrong
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
More smart options to optimize your customer survey
Optimize your customer surveys and increase profitability with the help of our smart options. With small funds and at a low cost, you can e.g.; get the help of your ambassadors to market your company, increase the engagement of your employees and customers, and automate your everyday life. Take a look at our smart options.
Collaborative partners
Partner
Integration platform
In the OurBoxes service from Addimotion, all customer deliveries are collected regardless of where and with whom you send the goods.
Customers receive more relevant communication and thus a better customer experience from order, via warehouse, all the way to the door or agent and delivery.
Partner
Tools customer service
Kundo is a cloud service designed to make customer service simple, accessible and value-creating for both companies and customers. Customer service is important, and we know that it can seem like a difficult task to deliver really good customer service in several channels, at the same time.
