How to best support franchisees and agents with customer feedback

In this article you will find out… – How to avoid feedback pitfalls in franchise and agent operations.– How to effectively manage geographic spread and adapt to different local conditions.– How you can compare challenges and opportunities between franchise/agent and traditional business operations. Build strong brands through a customer-focused business model In this article, […]
Webinar - The impact of the customer experience on the brand

The impact of the customer experience on the brand Quicksearch and guest speaker David Nordberg explain how your brand and the customer experience you deliver can go hand in hand, with the aim of exceeding your customers' expectations. How can your brand grow with the help of CX vision? How can your brand and your CX vision go hand in hand? How do you get started with [...]
Easily integrate Quicksearch with 5,000+ systems through Zapier

In this article you will find out… – Quicksearch integrates with Zapier to connect to over 5,000 other systems. - Zapier is a user-friendly interface for smooth system integration. - The integration automates workflows and saves time. When the year starts to suffer towards the end, I always sit down and do a little [...]
Product news from the CX team #2303

Zapier integration Easy to integrate with 5,000+ systems! We are very proud to announce that our feedback system is available with Zapier, which makes it easy to integrate with over 5,000 common systems. Zapier lets you automate surveys and connect the customer's voice to all parts of your business. Integrations can be done in a couple of minutes, without [...]
Webinar - Don't miss this year's customer service trends 2023 on March 30

Customer service trends 2023 Stay one step ahead of your competitors We sort out the biggest customer service trends Take part in the report and get concrete tips A webinar for you who: Work with customer service or within CX Want to be at the forefront and see what the future can be Want to know how to follow up on your frontline and [...]
This is how I make my team shine with the help of customer feedback

Keep a cool head Shining during tough economic times is often about keeping a cool head, prioritizing and maximizing the benefit of existing (and already paid for 😉) solutions to get ahead. Customer feedback can help you and your team prioritize right in tough times that benefit your employer by giving you insight […]
Break silos and work cross-functionally | NPS & actionable feedback

Checklist for working cross-functionally with NPS Create a culture of open communication and collaboration by empowering all employees to give and receive feedback, as well as access a common platform to manage and follow up on feedback. Below we list some of the points that will help your organization […]
Grow organically at Key Accounts using NPS

Prioritize correctly and increase the opportunity for organic growth By collecting and analyzing feedback from your customers, you can identify patterns and trends that can help you make better decisions about which actions to prioritize and which markets/customer segments you can most quickly expand into. NPS can help you and your team prioritize […]
Voice of the Customer checklist - How to get started!

The most important steps to get started with your Voice of the Customer work We at Quicksearch believe that the secret to success in business and business is what others say about you, both customers and staff. In addition, we have learned during the journey that a survey does not do the job. On that road is […]
Change customer survey tools? Go through our checklist first

Automated Customer Survey Tool There are 5 key signs that you may need to replace and upgrade your customer survey tool to an automated one If you feel that it is taking too long to collect and analyze the feedback, it may be an indication that you need a automated tool. If you […]