Checklist – Systematically listen to customers
Content:
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Why?
Continuously listening to the customers who want to convey something to the company is an effective way to pick up expectations but also catch where things went wrong and it gives you an opportunity to act and put things right. In this white paper, we address some crucial points for you to create a way to continuously listen to your customers, regardless of whether you call it: Voice of customer / NPS / customer survey / ongoing customer survey.