From feedback to progress – with your goals in focus
Turn insights into benefits with Quicksearch
We believe that insights add value when they are connected to action. That's why we help you transform customer and employee feedback into concrete plans that always have your strategic goals in mind. With our intelligent system, every insight becomes a tool to drive results.
Customer Experience [CX]
Employee Experience [EX]
Focus on driving change
Quicksearch's model makes it easy to work insight-driven. We help you collect the right feedback, analyze what matters most – and translate it into concrete action plans that take you closer to your goals. By automating the time-consuming and remaining a partner all the way, we ensure that the work doesn't stop at the insights and that you can focus on driving change.
Because real change is not a one-time effort – it is a movement forward, step by step.
Your goals, our focus
Common goal
With your goals and key figures, we create a common foundation for our work and ensure that we focus on what leads to value for you.
Tailored method and questions
Based on the goals, we choose the method and question packages that will have the greatest impact. Everything is adapted to maximize the benefit for the specific business in question.
Collection
Collect data from your customers and employees
We conduct a carefully designed survey to collect relevant data from customers and employees. We have a variety of collection methods and question batteries to measure the parts that are important for you to achieve your goals.
Technique
- Market-leading technology and coverage for collecting feedback.
- Dispatch and collection are done using automated processes.
- We handle over 3 million mailings per month.
- Collection methods such as mailings (text messages, emails), QR codes, on-site touchscreens, voice analysis, public reviews.
Insight
Clear and concrete insights
Technique
- Fully automated processing processes, so you can focus on the action.
- Powerful BI engine for analysis.
- Insights based on text analysis, sentiment, transcription and keyword analysis.
- Live updated Dashboard.
- Clear key figures to continuously measure against.
Effort
From insight to action – directly in the system
Technique
- Actions always based on insights
- 25 years of expertise in helping companies to the next level
Quick search
We follow you all the way – and beyond
Our system and team are with you every step of the way, not just to gather insights but to ensure they lead to real change. With consultative support and training, we help you translate insights into concrete activities that are actually implemented and have an impact.
After each effort, we re-measure, track results, and ensure you continue moving in the right direction toward your goals. When goals are achieved – or new priorities arise – we adjust direction together and start a new cycle. In this way, we create not just short-term gains, but long-term, sustainable business value over time.
Find the right contact route for your case
- HR ·
Webinar - Sustainable Performance in the Workplace
- HR ·
5 HR trends in employee surveys to keep an eye on in 2024
- CX ·
How to best support franchisees and agents with customer feedback
More than just online surveys
The key to success is the people you surround yourself with.
Increased profitability
When insights lead to the right actions, results are created that are noticeable – not only in engagement, but also in the numbers. With a strategic focus on the customer and employee experience, you strengthen both relationships and the business, long-term.
Stronger brand
A brand is built in every experience. By listening and acting where it makes the biggest difference, you create an organization that both customers and employees want to be a part of – and speak highly of.
Healthier workplace
When you show that you listen, both trust and presence increase. Our model helps you identify what needs to change and how to do it in a way that actually works in everyday life. The result? A workplace where people feel good and want to contribute.
Are you really being recommended?
With ongoing feedback, you can save fragile relationships and create committed ambassadors!
NPS - Net promoter score
With NPS you find out how your customers perceive your company. The method is one of the best for analyzing your brand, product or service. NPS provides an answer to the question "to what degree are you willing to recommend x to a friend or colleague".
Software & Consultant
Insight is not enough. You have to be able to do something about the negative and take advantage of the good. Quicksearch's software gives you the right tools to drive improvement work.
Knowledge bank
Knowledge bank for those who work with customer experience or within HR. Take part in articles, customer cases and webinars to gain insight and develop your business.
Benchmark
Want to know your competitors' NPS®? Are you perceived as better or worse? We offer industry analyzes within most segments in the Nordics.