Insights & Actionable Feedback
We develop people and organizations through insights and actionable feedback.
Customersurveys [CX]
Employeessurveys [EX]
Find the right contact route for your case
- HR ·
Webinar - Sustainable Performance in the Workplace
- HR ·
5 HR trends in employee surveys to keep an eye on in 2024
- CX ·
How to best support franchisees and agents with customer feedback
Feedback looks different depending on the role - Which is yours?
Are you really being recommended?
With ongoing feedback, you can save fragile relationships and create committed ambassadors!
NPS - Net promoter score
With NPS you find out how your customers perceive your company. The method is one of the best for analyzing your brand, product or service. NPS provides an answer to the question "to what degree are you willing to recommend x to a friend or colleague".
Analyze & Act
In addition to continuously asking the NPS® question after important events, it is about building routines and processes to be able to act. The NPS system then includes what you should act on, who should act and how you should contact the customer.
Ambassadors (Promoters)
Ambassadors are those who respond high (9-10) and who are your most loyal customers. They are willing to put their own reputation on the line to recommend you to a friend. And ambassadors can be used to the company's advantage!
Detractors
Critics are those who answer low (0-6) and to some extent talk negatively about your organization, product or service. Here, an active measure is required to minimize brand destruction.
Software & Consultant
Insight is not enough. You have to be able to do something about the negative and take advantage of the good. Quicksearch's software gives you the right tools to drive improvement work.
Knowledge bank
Knowledge bank for those who work with customer experience or within HR. Take part in articles, customer cases and webinars to gain insight and develop your business.
Benchmark
Want to know your competitors' NPS®? Are you perceived as better or worse? We offer industry analyzes within most segments in the Nordics.
