Helpdesk
Our Helpdesk acts as first line support and is available through three channels:
Self-help portal where you as a customer can find answers to many of your questions yourself.
Self-help offers information such as handling, method description, interpretation support, etc.
Self-help is available in Swedish and English.
If you need help with a support case where you need to describe your case in a little more detail, we recommend that you email us.
Examples of cases can be technical support for Quicksearch's various systems, help with software, etc.
Sometimes you need to talk to a physical person about your support matter.
Quicksearch offers telephone support weekdays excluding weekends: 08.00 – 17.00 (Swedish office hours).
You can reach the staffed support on phone +46 (0)35-100 330.
Contact the Helpdesk when you have questions about our systems or need general support.
Note: If your employees have questions about authorizations related to your internal organizational structure, such as "Why don't I see more parts of the organization?" or "I got the wrong boss when changing departments," it needs to be handled within your organization.
Customer Success
Ongoing project
If you have an ongoing project, under implementation or set up, you should contact the responsible consultant. This contact person handles all questions connected to the project, but not general day-to-day system questions.