Customer experience
The customer experience is part of the product
With our Customer Experience Suite, you get insights that drive loyalty, reduce churn and strengthen your brand. Through our process – collect, understand and act – we transform customer research into tangible market advantages. The result? Happier customers, better business and a brand that more people want to recommend.
Act quickly & correctly
Strengthen yourself on all levels with the customer in focus
Spend time on the right things
Instead of you spending time building mailings and researching what questions to ask, we take care of that. So you can focus on creating results.
Greater coverage
Manage the part or parts of the customer's interactions with you, in one and the same platform.
Results with impact
Get the insights right away, so you can start improving and feedback to customers quickly – to see results early.
Focus on driving change
Quicksearch's model makes it easy to work insight-driven. We help you collect the right feedback, analyze what matters most – and translate it into concrete action plans that take you closer to your goals. By automating the time-consuming and remaining a partner all the way, we ensure that the work doesn't stop at the insights and that you can focus on driving change.
Because real change is not a one-time effort – it is a movement forward, step by step.
Your goals, our focus
Common goal
With your goals and key figures, we create a common foundation for our work and ensure that we focus on what leads to value for you.
Tailored method and questions
Based on the goals, we choose the method and question packages that will have the greatest impact. Everything is adapted to maximize the benefit for the specific business in question.
Collection
Collect data from your customers and employees
We conduct a carefully designed survey to collect relevant data from customers and employees. We have a variety of collection methods and question batteries to measure the parts that are important for you to achieve your goals.
Technique
- Market-leading technology and coverage for collecting feedback.
- Dispatch and collection are done using automated processes.
- We handle over 3 million mailings per month.
- Collection methods such as mailings (text messages, emails), QR codes, on-site touchscreens, voice analysis, public reviews.
Insight
Clear and concrete insights
Technique
- Fully automated processing processes, so you can focus on the action.
- Powerful BI engine for analysis.
- Insights based on text analysis, sentiment, transcription and keyword analysis.
- Live updated Dashboard.
- Clear key figures to continuously measure against.
Effort
From insight to action – directly in the system
Technique
- Actions always based on insights
- 25 years of expertise in helping companies to the next level
Quick search
We follow you all the way – and beyond
Our system and team are with you every step of the way, not just to gather insights but to ensure they lead to real change. With consultative support and training, we help you translate insights into concrete activities that are actually implemented and have an impact.
After each effort, we re-measure, track results, and ensure you continue moving in the right direction toward your goals. When goals are achieved – or new priorities arise – we adjust direction together and start a new cycle. In this way, we create not just short-term gains, but long-term, sustainable business value over time.
This is our product
Our Customer Experience Suite consists of smartly designed features to increase retention and acquire new customers.
Collection
We offer several different ways to collect your feedback. We also offer several key metrics to work with, including NPS®, CSAT, and CES. In addition, you can also centralize all customer feedback and reviews in one platform where you get an ongoing overview.
It's very easy to get started. Once you've decided what you want to measure and how, we'll set up a plan to help you achieve your goals, and then you're done. Our technology platform handles everything from distributed mailings to fundraising without you having to think about it.
Insight
With all customer feedback in one platform, you not only get control and overview. Data from different sources is processed with our BI engine, text analysis and sentiment analysis to give you valuable insights. This allows you to act quickly and effectively.
Did you know?
NPS® with quick selection leads to root cause identification in up to 981% of cases. Source: Net Promoter System
Effort
The insights the platform delivers also serve as a basis for the recommended actions you encounter. You manage these in a structured way with traceability and results follow-up.
Why should you work with customer experience?
The importance of continuously working on the customer experience.
- Strengthen the brand
- Increase profitability
- Customer loyalty
- Streamline
To carry out regular customer surveys is one of the most effective ways to understand and improve your entire being customer experienceBy listening to your customers and capturing their experiences in real time, you can identify what works – and what could be improved. Customer Experience (CX) is about seeing every interaction with the customer as an opportunity to create value, build relationships and strengthen trust. When you work structured with insights from customer surveys, you create a clear basis for making decisions that increase both customer satisfaction and loyalty.
In a world where experience often outweighs price, active work with customer experience absolutely crucial. By prioritizing customer experience you build long-term customer relationships, reduce churn and create ambassadors for your brand. It is important to convert responses from your customer surveys to concrete improvements – so that every customer feels seen, heard and important. That's how you create growth with your heart.
CX Impact Areas for Customer Surveys
On-line
Collaborative partners
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