Build ongoing feedback processes
Getting feedback when "the feeling is fresh" can be the difference that allows you to act. If you wait to ask, it may be too late.
Ongoing feedback in sales and marketing
What could be more important than having control over marketing activities and sales processes? It is time to take the step towards ongoing feedback. The "annual customer survey" will soon be experienced as something from the Stone Age.
So what is it like really must work?
Think about it, then let us help you develop a process for ongoing feedback that ensures the work is done right.
Here are some examples of ongoing feedback:
- After all sales meetings
- After all offers (win/loss)
- Every new customer
- Every completed project
- Every delivery
- Every support call
- After every customer service case
- After termination of subscription (exit)
Ongoing follow-up within HR and Employee engagement
No one would dream of measuring their finances just once a year. In the same way, we look at attitudes and commitment. An annual employee survey is not enough. Instead, keep track of all important HR processes at all times, all year round.
Let the employee survey be supplemented with ongoing dialogues. It gives you the opportunity to act immediately on dissatisfaction and highlight behaviors that drive a positive culture.
Some examples in HR:
- All new recruits
- Each onboarding (introduction)
- All education
- All internal projects
- Every employee interview
- The payroll process
- The mood every week/month/quarter
- Everyone who leaves work (exit)
Boost the feedback process
What happens next? How do we proceed? What do we do? Who will do what? Quicksearch can present a number of good services that boost the feedback process.
