What is NPS®? And how do you calculate NPS®?

In this article you will find out… – What NPS is – How to calculate your NPS value – What the feedback looks like after an NPS survey Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Do you want to know what NPS - Net Promoter Score® is? How to calculate NPS? […]

Customer Loyalty - increase your customer loyalty with three simple steps

In this article you will find out… – How to increase your customer loyalty – How it is measured – Who is responsible for your customer loyalty Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Next year, the customer experience may have already taken over the top spot and become the differentiating factor when the customer [...]

How do I maintain a good customer relationship?

In this article you will find out… – Why it is more important than ever to listen to your customers – Tips on how to build really good customer relationships – What word of mouth is and what benefits it gives you – How your best customers can also become your best sellers Quicksearch has been conducting relationship measurements for over 20 […]

Download case study - High eNPS value despite turbulent times

High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced. Despite this, we see in heart rate measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase, even […]

Download white paper - Customer survey: How to choose the right supplier

There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but to succeed it is important to think about what you want to achieve and then find a supplier that matches your needs both now and over time. Are you the one who got […]

Tänndalen is most recommended by its visitors

After a hot summer, the ski season is almost here, to the great joy of many Scandinavians. There are several different mountain destinations to choose from and the competition for visitors is fierce. But which factors mainly influence the choice of ski resort or mountain destination? What makes the visitor recommend the facility and become an ambassador? In Nordic Bench's comprehensive study [...]

Rewarding networking event for customer service managers

The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions. Topics covered included challenges in building a customer service from a blank slate and how it can be facilitated [...]

Download white paper – Quicksearch measures the Swedish Golf Index

How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's largest benchmark database in the field. Therefore, we have also been able to follow the guests' behavior during that time to validate that the method also applies within Swedish golf. Together with EVRY, we form [...]

Download customer case - Customer feedback in Com Hem's corporate culture

Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But making the organization customer-oriented does not happen overnight. Here, persistence is a major success factor. To learn more recipes for success, we interviewed Com Hem's Jan Berglin, NPS® and Customer Experience manager.

Choosing the right KPIs

In this article you will find out… – What is important to consider when choosing and measuring KPI Quicksearch has carried out relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Written by Samuel Wahlgren, Regional Manager Stockholm, Quicksearch As a consultant at Quicksearch, you meet many different companies […]