High willingness to recommend
After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced.
In spite of this, we see in pulse measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase as well as trust in the bank's management. Download our customer case where CEO Bo Bengtsson and HR manager Maria Stragmo explain how they have managed to achieve this.
