The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions.
Topics covered included challenges in building a customer service from a blank sheet and how it can be facilitated with Service Design, as well as how to turn complaints into insights and create a customer-centric organization. Other parts were creating customer experiences in a changing world and the value of closing the loop with the customer, i.e. feedback and follow-up for feedback.
Quicksearch's CTO Magnus Olander gave the audience a sneak peek at Quicksearch's new tool to close the loop, a completely new way to collect and act on feedback. The next generation feedback platform has been developed by Quicksearch and will be launched shortly.
We at Quicksearch would like to thank our speakers and everyone who contributed to this day and are already looking forward to the next networking event in 2019.
Are you a customer service manager and interested in participating? Contact Us so we'll make sure you don't miss it.
