Webinar: Together we create a world-class customer experience

Together we create a world-class customer experience Webinar to present our new partner Kundo and its customer service tool, which is one of Sweden's most popular. We take a look at how the collaboration between Kundo and Quicksearch is set up to create the best conditions for you to be able to follow, measure and create a world-class customer experience. […]

Download white paper - Customer satisfaction in focus for loyal (padel) customers

Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily. With the large growth in practitioners of the sport, the need for new padel centers has also increased - and also continues to increase all the time at a pace of […]

Three tips for first-class customer service using NPS®

In this article you will find out… – How NPS® is measured and how you can act on NPS® – How you can use NPS® to develop and improve your customer service – What business benefits you can expect – Limited time offer for NPS® measurement As competition grows, it becomes easier to change suppliers and [...]

Download white paper - Checklist systematically listen to customers

Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys. Why? Continuously listening to the customers who want to convey something to the company is an effective way to capture [...]

Best TV operator and streaming service of the year - according to viewers

Telia and SVT Play are 2020's best TV operator and streaming service, respectively! TV news and Quicksearch's subsidiary Nordic Bench have carried out their annual measurement and it is clear that Telia and SVT Play have taken home the titles as Sweden's best TV operator and streaming service respectively in 2020. The results are entirely based on the viewers' own opinions and produced with the help [ …]

5 tips to create a better customer experience

In this article you will find out… - Why it is important to create a good customer experience - What to consider to create a good customer experience A good customer experience exceeds expectations Creating a good customer experience involves more than just offering excellent customer service. It is about creating a pleasant [...]

Applicable new, ongoing and planned projects

Quicksearch delivery in connection with customer projects continues without time delay and to ensure the health of you and our staff, we will prioritize digital meetings in the near future. Contact us via the form below for more information

Parts of employee measurement are made available to everyone free of charge

We have been contacted by several customers who wish to ensure that new routines, information and support have worked now that you have a changed way of working. For example, through meetings that have become digital and employees who work from home due to the current situation. Therefore, we have chosen to make parts of our employee measurement available to all […]

Help, what is a good customer survey?

In this article you will find out… – What a good customer survey can look like and examples of one – What questions should be asked – How to successfully get management to make decisions based on the customer survey Quicksearch has been conducting relationship measurements for over 20 years and are experts on statistics, survey methodology and analysis. For 8 years, […]

Is NKI the same as NPS®?

In this article you will find out… – What NKI – Customer Satisfaction Index and NPS – Net Promoter Score are – The difference between NKI and NPS – When to choose NKI and when to choose NPS Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Know […]