Download white paper - Customer survey: How to choose the right supplier

There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but to succeed it is important to think about what you want to achieve and then find a supplier that matches your needs both now and over time. Are you the one who got […]

Rewarding networking event for customer service managers

The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions. Topics covered included challenges in building a customer service from a blank slate and how it can be facilitated [...]

Download white paper – Quicksearch measures the Swedish Golf Index

How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's largest benchmark database in the field. Therefore, we have also been able to follow the guests' behavior during that time to validate that the method also applies within Swedish golf. Together with EVRY, we form [...]

Download the white paper - Quicksearch offers Extended DISC

How your organization can develop with DISC DISC is an analysis method that maps behavior and communication styles. It is used to provide an increased understanding of the different ways people interact with each other and has proven to add great value to individual, leadership and group development. Quicksearch offers Extended Disc based on feedback surveys and has […]

The customer experience of the future will be more personal - right?

In this article you will find out… – The Importance of Customer Experience – How Personalized Branding Improves Customer Experience – What is Predicted in the Future of Customer Experience Quicksearch has been conducting relationship measurement for over 20 years and are experts in statistics, survey methodology and analysis. I believe that service is an important, and increasingly important, part of the customer experience [...]

Download customer case - Customer feedback in Com Hem's corporate culture

Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But making the organization customer-oriented does not happen overnight. Here, persistence is a major success factor. To learn more recipes for success, we interviewed Com Hem's Jan Berglin, NPS® and Customer Experience manager.

Working with the brain is hard!

In this article you will find out... – How to adapt your survey so that the respondent answers thoughtfully Written by Patrik Johansson, Consultant and project manager, Quicksearch That it is hard to think is one of the most important concepts that we can take with us from the behavioral economists who won the Nobel Prize in 2002 and 2017. When […]

Sweden's & Norway's best ski resorts 2017 - when visitors get to choose

Many of us northerners dream of a winter full of snow, skiing and other mountain activities. Quicksearch's sister company, as well as the analysis institute Nordic Bench, releases a report in which customer satisfaction has been compiled for 24 popular mountain destinations in Scandinavia. In the extensive survey, nearly 7,000 Swedes, Danes and Norwegians were given their opinions on Swedish and Norwegian mountain destinations. After the visitors have had their say, it is clear that it [...]

How NOT to implement NPS® in customer service

Just as you can succeed really well in customer orientation, you can also fail. It's kind of funny because we get insights into how different organizations are doing through NPSCalculator.com, a website Quicksearch published and visited from all over the world. It is so established that some visitors think it is an official [...]

Webinar - How to Create Retention Strategies in 2018

Welcome to participate in the webinar where Quicksearch CEO Göran Almén and Top of Hearts CEO Alexander Slotte discuss customer retention from a strategic and long-term perspective. With their combined experience and knowledge, they guide us in how to go from knowing to acting to achieve a higher degree of loyalty in business relationships. Many companies choose to collect facts and insights about customers and employees but [...]