Webinar: Together we create a world-class customer experience

Together we create a world-class customer experience Webinar to present our new partner Kundo and its customer service tool, which is one of Sweden's most popular. We take a look at how the collaboration between Kundo and Quicksearch is set up to create the best conditions for you to be able to follow, measure and create a world-class customer experience. […]

Download white paper - Customer satisfaction in focus for loyal (padel) customers

Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily. With the large growth in practitioners of the sport, the need for new padel centers has also increased - and also continues to increase all the time at a pace of […]

Download white paper - Checklist systematically listen to customers

Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys. Why? Continuously listening to the customers who want to convey something to the company is an effective way to capture [...]

Applicable new, ongoing and planned projects

Quicksearch delivery in connection with customer projects continues without time delay and to ensure the health of you and our staff, we will prioritize digital meetings in the near future. Contact us via the form below for more information

Parts of employee measurement are made available to everyone free of charge

We have been contacted by several customers who wish to ensure that new routines, information and support have worked now that you have a changed way of working. For example, through meetings that have become digital and employees who work from home due to the current situation. Therefore, we have chosen to make parts of our employee measurement available to all […]

Help, what is a good customer survey?

In this article you will find out… – What a good customer survey can look like and examples of one – What questions should be asked – How to successfully get management to make decisions based on the customer survey Quicksearch has been conducting relationship measurements for over 20 years and are experts on statistics, survey methodology and analysis. For 8 years, […]

Is NKI the same as NPS®?

In this article you will find out… – What NKI – Customer Satisfaction Index and NPS – Net Promoter Score are – The difference between NKI and NPS – When to choose NKI and when to choose NPS Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Know […]

What is NPS®? And how do you calculate NPS®?

In this article you will find out… – What NPS is – How to calculate your NPS value – What the feedback looks like after an NPS survey Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Do you want to know what NPS - Net Promoter Score® is? How to calculate NPS? […]

Customer Loyalty - increase your customer loyalty with three simple steps

In this article you will find out… – How to increase your customer loyalty – How it is measured – Who is responsible for your customer loyalty Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Next year, the customer experience may have already taken over the top spot and become the differentiating factor when the customer [...]

Download case study - High eNPS value despite turbulent times

High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced. Despite this, we see in heart rate measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase, even […]