5 tips to create a better customer experience

In this article you will find out… - Why it is important to create a good customer experience - What to consider to create a good customer experience A good customer experience exceeds expectations Creating a good customer experience involves more than just offering excellent customer service. It is about creating a pleasant [...]

Applicable new, ongoing and planned projects

Quicksearch delivery in connection with customer projects continues without time delay and to ensure the health of you and our staff, we will prioritize digital meetings in the near future. Contact us via the form below for more information

Parts of employee measurement are made available to everyone free of charge

We have been contacted by several customers who wish to ensure that new routines, information and support have worked now that you have a changed way of working. For example, through meetings that have become digital and employees who work from home due to the current situation. Therefore, we have chosen to make parts of our employee measurement available to all […]

Help, what is a good customer survey?

In this article you will find out… – What a good customer survey can look like and examples of one – What questions should be asked – How to successfully get management to make decisions based on the customer survey Quicksearch has been conducting relationship measurements for over 20 years and are experts on statistics, survey methodology and analysis. For 8 years, […]

Customer Loyalty - increase your customer loyalty with three simple steps

In this article you will find out… – How to increase your customer loyalty – How it is measured – Who is responsible for your customer loyalty Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Next year, the customer experience may have already taken over the top spot and become the differentiating factor when the customer [...]

Download case study - High eNPS value despite turbulent times

High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced. Despite this, we see in heart rate measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase, even […]

Download white paper - Customer survey: How to choose the right supplier

There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but to succeed it is important to think about what you want to achieve and then find a supplier that matches your needs both now and over time. Are you the one who got […]

Avicii and feedback…no one??

"Hello everyone, I hope this is the right forum to post in but I have some songs that I would like to know what other people think." So begins a blog post that the artist Avicii (who then called himself Timberman) wrote on February 24, 2007. He asked for feedback on some songs he put together at home […]

Rewarding networking event for customer service managers

The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions. Topics covered included challenges in building a customer service from a blank slate and how it can be facilitated [...]

Download white paper – Quicksearch measures the Swedish Golf Index

How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's largest benchmark database in the field. Therefore, we have also been able to follow the guests' behavior during that time to validate that the method also applies within Swedish golf. Together with EVRY, we form [...]