TOUCHSCREEN SURVEYS - COLLECT FEEDBACK ON-SITE
Collect feedback from your customers with the help of our simple but powerful feedback devices.
The answers are collected into touch screens that are placed at your location.
The units work every day to collect answers from your customers and visitors.Share the answers and find the insights in our web portal, the result is presented per place and shown in clear graphs.
How does it work?
We provide ready-made feedback units consisting of a sturdy floor stand, a tablet and a clear sign on which you highlight your graphic profile.
The tablet is prepared and configured with us. The feedback terminal is delivered directly to the place it is supposed to be, when it is delivered, just plug in the power cord and turn on the tablet and your questions will appear. The tablet is locked to our question app, which means that you can be sure that the devices are not used for anything else. The tablet is equipped with a SIM card and is monitored remotely for additional operational security.
You create the questions yourself in our web portal, you can start from our ready-made survey templates or create your own questions. You can ask one or more questions to your customers. We offer several different question types, for example: Net Promoter Score ® (NPS question), smilies (happy and sad smiley men), yes or no question, multiple choice question and free text.
As soon as any of your customers or visitors answer the touchscreen survey, the answers are uploaded to our web portal where you can follow the answers. You can easily see the answers per place, region or in total. You control which users should have access to which reports or devices. The answers are displayed in clear reports with visual graphs that make it easy to find insights and follow and act on the answers.
You access the web portal via your usual browser, no installation is required and you always have the latest version. All responses are stored GDPR-securely on our servers located within the EU.
Easy handling
The result
The system automatically generates a clear report with visual graphs and charts of the answers.
The reports are adjustable and can easily be made even more insightful by adding more visualizations and by combining the answers to different questions.
The results can also be loaded into QuickSearch Analytics to combine with other surveys and data sources.
FEEDBACK DEVICES FOR TOUCH SCREEN SURVEYS
The price of feedback units depends on the number of units, the length of the contract and the content of the service.
is included
Installation
Includes feedback device setup and shipping.
Included
QuickSearch is responsible for all hardware and software, all included in our flexible subscriptions.
The price for a feedback unit on a 12 month contract is:
SEK 1,290 / month
Interesting CX articles from our Knowledge Center
How to best support franchisees and agents with customer feedback
In this article you will find out… – How to avoid feedback pitfalls in franchise and agency operations.– How to effectively manage geographic spread
Webinar - The impact of the customer experience on the brand
The impact of the customer experience on the brand Quicksearch and guest speaker David Nordberg explain how your brand and the customer experience you deliver can go hand in hand, with purpose
Easily integrate Quicksearch with 5,000+ systems through Zapier
In this article you will find out… – Quicksearch integrates with Zapier to connect to over 5,000 other systems. - Zapier is
Product news from the CX team #2303
Zapier integration Easy to integrate with 5,000+ systems! We are very proud to announce that our feedback system is available with Zapier, which makes it easy
Webinar - Don't miss this year's customer service trends 2023 on March 30
Customer service trends 2023 Stay one step ahead of your competitors We sort out the biggest customer service trends Read the report and get concrete tips One
This is how I make my team shine with the help of customer feedback
Keep a cool head Shining in tough economic times is often about keeping a cool head, prioritizing and maximizing the benefit of existing (and already