CX - See yourself through the eyes of the customer
The demands from customers are increasingly high, while it has never been easier to change supplier or brand. Therefore, it is more important than ever to see and understand the customer's needs and expectations. Measure, analyze and act with the help of ongoing customer surveys and build long-term relationships with your customers.
Measure close to the event
- How do the customers who completed a purchase feel that it worked?
- Were the expectations fulfilled?
- Do you lose many potential customers on the way to purchase?
As a manager, you get a dashboard that contains what you need to get a quick overview. In the frontline, employees get access to tools to "close the loop" and see response rates.
Transaction-based
Automatic measurement of the experience in the sales process and its touchpoints. Provides feedback on how an organization or business process is going from one day to the next. This means a very short session, they capture the customer experience when "the feeling is fresh".
Quicksearch's smart surveys can be integrated with Market automation systems, CRM and much more to create a simple customer experience, even if you have many customers.
What is needed to have the effect of a CXproject?
- Sponsorship, strong support from management
- Execution that is automated, consistent and where the front line, those who meet the customer receive feedback and can act on it.
- A culture where employees are encouraged and encouraged to get involved.
What do I get as a customer?
- We help you develop a process for your customer feedback.
- Key figures (e.g. NPS- Net Promoter ® Score gives NKI- Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
- Possibility to combine customer survey with employee survey to get a holistic perspective.
- Support in analysis to gain insight.
- The ability to analyze in detail everything from background variables and segments to time periods.
- Possibility to compare with other companies and industries, so-called benchmark.
- Quicksearch software gives you the right tools to drive improvement work forward.
- Integration with MA, CRM, loyalty programs, etc
- Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
- Our partners can help you in the continued development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
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