Quicksearch launches another ready-made module Zendesk, the world's largest platform for customer service.
The market has previously offered the opportunity to follow up customer service cases directly via the Zendesk tool, or via customer service-specific providers, such as Bright.
The customer service-specific measurements only give a very limited picture of the customer's experience of customer service and there is a lack of a coherent picture of the total customer life cycle. Quicksearch is therefore the first on the market with a follow-up of customer service as part of the entire customer journey.
With Quicksearch, you as a CX manager can see customer service as part of the customer journey and as a customer service manager you can see the impact that customer service has on the customer's total loyalty to the company over time. Of course, you can also act directly if something has gone wrong, for example through Call back or according to the Net Promoter System model.
Through this offer, we enable our customers to strengthen customer loyalty from customer service.
Would you like more information on how your company can benefit from this? Contact Us then we will tell you more.
