Download the white paper - 4 tips on how to activate your ambassadors
4 tips on how to activate your ambassadors NOTE! We have updated this white paper with three new tips. Read the update "7 tips on how to activate your ambassadors" here Four effective tips on how to activate your ambassadors. With an NPS measurement, you find out to what extent the customer would recommend the brand.
Download the white paper - Why is feedback so much more important today?
Why is feedback so much more important today? A white paper on why it is not enough today to conduct a survey a year. Customer information from ongoing feedback becomes the critical competitive advantage for successful organizations.
Download the Infographic - how to interpret NPS
Infographic - how to interpret NPS! Want to quickly describe NPS on one page? Here you can download an Infographic that explains how to interpret NPS as a key figure.
Download the series on NPS
Net Promoter Score series Read the Net Promoter Score series. The basics of the NPS method are explained in a simple and fun way.
Quicksearch in Dagens Industri
In the edition of Loyalty_Rewards 2015, which is a themed supplement about customer loyalty in Dagens Industri, Quicksearch's Business Development Manager, Ulrica Björnhag, is interviewed for an article about the connection between loyal customers, committed employees and profitability, which is a hot topic on the market right now. It is not enough to have satisfied customers and employees to achieve better performance, it […]
Customer orientation is an important part of the valuation work
Wildfire has mapped the values of Swedish companies where nearly 400 decision makers in various industries participated in the study. The overall conclusion in the report is that there is a correlation between active values and culture work and the organization's results. Customer satisfaction is one of the most common values among companies according to the report. The companies that manage to get ratings and […]
Quicksearch guest speaker at Upsales Growth Day
Upsales Growth Day took place on January 29 at Clarion Sign in Stockholm, in connection with the launch of the next generation of Upsales CRM and Marketing Automation systems. The day was a success and offered interesting content about growth and sales as well as digital trends. The participants gained new insights, tools and inspiration to apply directly in […]
Meet Quicksearch at Upsales Growth Day, January 29 at Clarion Sign
Quicksearch's CEO, Göran Almén, is on stage and speaks under the theme How to create drive in a sales organization at the Upsales Growth Day at Clarion Sign in Stockholm. It will be a packed afternoon where experts and pioneers share success factors in growth and sales. Quicksearch will of course be there and invites its customers […]
Halmstad Golfklubb works strategically with NPS and becomes the best in Sweden
Halmstad Golf Club in Tylösand was named Sweden's best golf facility in 2014 when the World Golf Awards held its big gala and awards ceremony in Portugal this weekend. Club director Christian Jakobsson from Halmstad Golfklubb is one of Quicksearch's biggest ambassadors and works actively according to the Net Promoter System model to customer-focus the business every day. In a usability study Quicksearch […]
Quicksearch debate article in Dagens Handel
"Stop bombarding consumers with irrelevant surveys" The most important question to ask your customers in surveys is whether they would recommend your store or company to their friends. Other questions can just as easily be crossed out. That's what Quicksearch CEO Ulrica Björnhag writes in a debate post. Most of us would probably think that it would be extremely [...]