Quicksearch in Dagens Industri

In the edition of Loyalty_Rewards 2015, which is a themed supplement about customer loyalty in Dagens Industri, Quicksearch's Business Development Manager, Ulrica Björnhag, is interviewed for an article about the connection between loyal customers, committed employees and profitability, which is a hot topic on the market right now. It is not enough to have happy customers and employees to achieve better performance, it is too simple in today's complex business world. Creating loyal customers also requires a genuine commitment from the employees and that they continuously work to create added value towards their customers. Loyalty is fully measurable today via Net Promoter Score^® both for customers (NPS^®) and employees (eNPS^®), which is the established methodology on which Quicksearch bases its investigations. Quicksearch closes the circle between employee engagement, customer loyalty and business profitability. You can read the article in its entirety on the website www.kundlojalitet.com HERE