How to raise NPS by an average of 4 units per year on a single activity?
Last week we had the second training of the year in the Net Promoter System for Sweden's golf clubs. The golf season has just started and it is important for the clubs to work actively on their reputation. The golf business is in the area of hospitality together with i.a. restaurant, conference and hotel industry and a common factor is the great impact that visitors (guests and members) [...]
Download customer case – Tele2
Tele2 – Customer satisfaction is a key to success In April, Tele2 took a big leap on the stock exchange and exceeded the market's expectations. Tele2's managing director, Samuel Skott, pointed to customer satisfaction as one of the main success factors. To find out more about how Tele2 thinks about measuring and following up feedback from customers, interviewed […]
The ones that consumers recommend are….
Our sister company Nordic Bench is an independent analysis institute with over 15 years of experience in industry studies. Periodically, they publish surveys where consumers can share their opinions and at the same time have a chance to win great prizes. Yesterday was the time to release the telecom reports for the second year in a row. The survey has been carried out with [...]
A very successful day!
Yesterday it was finally time for The Sales Conference! Today we can state that the day was very successful as it contained interesting but at the same time slightly provocative lectures that gave a lot of energy to the evening's mingling. Göran's breakout session turned out to attract a lot of interest, which led to interesting discussions at our booth. We will soon put […]
Successful breakfast seminar!
This morning we had a very successful breakfast seminar on Win/loss together with our partner ProSales. The topic was engaging and the customer case presented seemed to inspire the participants. Win/loss is an analysis method that gives you the opportunity to increase turnover, build relationships and evaluate competitors while you get insights delivered about your offer and your salespeople, among other things. By combining ProSales' research in B2B […]
Which ski resorts are the visitors most satisfied with? We know!
It's almost time to plan your winter skiing holiday. If you don't want to go to the Alps, there are many good alternatives in Sweden. Åre, Sälen, Vemdalen... But which ski resort actually has the most satisfied visitors? Our sister company Nordic Bench has collected feedback from 2,800 people who visited Swedish mountain facilities. Questions have been answered about, among other things, […]
The express called...
.. and wanted to know more about Nordic Bench's report on car workshops, which resulted in an article. 1700 car owners were asked how willing they are to recommend their car repair shop to others. Of the ten players that take part in the reports, Toyota is the clear winner with an NPS value of 42. Their value is [...]
Ready for fall!
Now it starts to feel in the air that autumn is here. Even though the summer has been long awaited, it is always nice when everyday routines start again. The first somewhat tentative weeks after the holidays are over and we are now in full swing with all projects. As usual, we kicked off autumn with a proper […]
Nordic Bench maps customer loyalty in the grocery trade
Now our sister company Nordic Bench is being noticed in the media again! Earlier this year, DI took up the report on mobile operators. This time it is the survey on customer loyalty in the grocery trade that has aroused interest. According to Nordic Bench's latest survey, surprisingly, it does not seem to be the price that determines whether customers feel loyalty to a particular grocery store. When about 2,800 […]
Nordic Bench receives attention in DI!
Our sister company Nordic Bench is an independent analysis institute with 15 years of experience in industry studies. Periodically, they publish surveys where consumers can share their opinions and at the same time have a chance to win great prizes. DI has now interviewed our CEO Göran Almén regarding Nordic Bench's reports. The latest report is based on [...]