Sweden's & Norway's best ski resorts 2017 - when visitors get to choose

Many of us northerners dream of a winter full of snow, skiing and other mountain activities. Quicksearch's sister company, as well as the analysis institute Nordic Bench, releases a report in which customer satisfaction has been compiled for 24 popular mountain destinations in Scandinavia. In the extensive survey, nearly 7,000 Swedes, Danes and Norwegians were given their opinions on Swedish and Norwegian mountain destinations. After the visitors have had their say, it is clear that it [...]

How NOT to implement NPS® in customer service

Just as you can succeed really well in customer orientation, you can also fail. It's kind of funny because we get insights into how different organizations are doing through NPSCalculator.com, a website Quicksearch published and visited from all over the world. It is so established that some visitors think it is an official [...]

Webinar - How to Create Retention Strategies in 2018

Welcome to participate in the webinar where Quicksearch CEO Göran Almén and Top of Hearts CEO Alexander Slotte discuss customer retention from a strategic and long-term perspective. With their combined experience and knowledge, they guide us in how to go from knowing to acting to achieve a higher degree of loyalty in business relationships. Many companies choose to collect facts and insights about customers and employees but [...]

Therefore, NPS® is the best model for growth and success

Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees. Almost every company, large or small, sees NPS® as the most important asset to the business. Looking at Google searches, organic searches for NPS®-related terms have multiplied over the last few years. […]

Download the white paper - 4 reasons to perform a Win/Loss analysis

4 reasons to perform a Win/Loss analysis Through systematic and regular analyses, companies can understand their customers better. Read about how companies can use Win/Loss analyzes to work data-driven and fact-based in their sales.

Don't let your salespeople work against the wind!

Written by Göran Almén, CEO, Quicksearch Handen på hjörður, are you really doing everything you can to support the sellers in their daily work? Are you raking the arena in the best way to facilitate the work of bringing in business? When I read on social media or in other forums about sales, there are a myriad […]

Finally time for The Sales Conference!

Today you will find some of us from Quicksearch at The Sales Conference at Elite Park Avenue in Gothenburg. For the tenth year in a row, our partner company ProSales is organizing the Nordics' largest meeting place for leaders in B2B sales and marketing. Visit our booth to talk ambassador strategy, win/loss, NPS® and feedback. Do you play golf? Then our booth competition is perfect! Beat […]

Trend scouting: Measuring the customer experience - A look back at the Customer Loyalty Conference

Written by Samuel Wahlgren, Regional Manager Stockholm, Quicksearch Just over a week ago it was time for the Customer Loyalty Conference at Rival in Stockholm. The conference is a good opportunity to gather inspiration about how different companies work with loyalty and customer experiences, as well as what trends exist in the market. These are questions that are perhaps more relevant [...]

Don't take your ambassadors for granted

In this article you will find out… – What NPS® is – The importance of systematically showing your ambassadors appreciation so they are not lost – Tips on how you can use ambassadors Did you know that your ambassadors, ie. most loyal customers, not only account for the highest turnover but also promote your brand and indirectly sell […]

Download the white paper - 7 tips on how to activate your ambassadors

7 tips on how to activate your ambassadors Seven effective tips on how to activate your ambassadors. With an NPS measurement, you find out to what extent the customer would recommend the brand.