Consistent follow-up of customer service via Zendesk
Quicksearch launches a ready-made module for Zendesk, the world's largest platform for customer service. The market has previously offered the opportunity to follow up customer service cases directly via the Zendesk tool, or via customer service-specific providers, such as Bright. The customer service-specific measurements only give a very limited picture of the customer's experience of customer service and there is a lack of a coherent picture of the total customer life cycle. Quicksearch is therefore […]
How to raise NPS by an average of 4 units per year on a single activity?
Last week we had the second training of the year in the Net Promoter System for Sweden's golf clubs. The golf season has just started and it is important for the clubs to work actively on their reputation. The golf business is in the area of hospitality together with i.a. restaurant, conference and hotel industry and a common factor is the great impact that visitors (guests and members) [...]
Book release about change work
Catrin Brodin from Way! makes her debut as an author and was invited to a book release where she proudly displayed her book Att leda färndärning - that's how it works, in the Östasiatiska museum's library on beautiful Skeppsholmen in Stockholm. Catrin started her career at Quicksearch at the start in 1997 and now 20 years later she has managed to lead changes [...]
Download customer case – Tele2
Tele2 – Customer satisfaction is a key to success In April, Tele2 took a big leap on the stock exchange and exceeded the market's expectations. Tele2's managing director, Samuel Skott, pointed to customer satisfaction as one of the main success factors. To find out more about how Tele2 thinks about measuring and following up feedback from customers, interviewed […]
Book release May 29
Together with us at Quicksearch, Catrin Brodin invites you to her book release for "Leading change - that's how it works". In 1997, Catrin began her career with us. Over the past 20 years, we have followed her work in HR and leadership in large organizations where she has gathered experience in business development, feedback and change work. During […]
A very successful day!
Yesterday it was finally time for The Sales Conference! Today we can state that the day was very successful as it contained interesting but at the same time slightly provocative lectures that gave a lot of energy to the evening's mingling. Göran's breakout session turned out to attract a lot of interest, which led to interesting discussions at our booth. We will soon put […]
The Sales Conference!
On 22 November we will be exhibiting at The Sales Conference at Münchenbryggeriet in Stockholm. The conference is organized by our partner company ProSales and aims to focus on future B2B sales. During the day, visitors will be able to take part in exciting lectures and reality-based cases from both Swedish and international sales organizations. What we charge most […]
Successful breakfast seminar!
This morning we had a very successful breakfast seminar on Win/loss together with our partner ProSales. The topic was engaging and the customer case presented seemed to inspire the participants. Win/loss is an analysis method that gives you the opportunity to increase turnover, build relationships and evaluate competitors while you get insights delivered about your offer and your salespeople, among other things. By combining ProSales' research in B2B […]
Which ski resorts are the visitors most satisfied with? We know!
It's almost time to plan your winter skiing holiday. If you don't want to go to the Alps, there are many good alternatives in Sweden. Åre, Sälen, Vemdalen... But which ski resort actually has the most satisfied visitors? Our sister company Nordic Bench has collected feedback from 2,800 people who visited Swedish mountain facilities. Questions have been answered about, among other things, […]
The express called...
.. and wanted to know more about Nordic Bench's report on car workshops, which resulted in an article. 1700 car owners were asked how willing they are to recommend their car repair shop to others. Of the ten players that take part in the reports, Toyota is the clear winner with an NPS value of 42. Their value is [...]