Learn the basics of how to work with NPS and customer loyalty for effective customer orientation. Take part in recent examples of how Swedish companies use this metric to deepen their customer relationships, get more recommendations and achieve higher profitability.
Welcome to a full-day training in Net Promoter score that gives you the basis for driving improvement work in customer relations and customer loyalty. Through this course you will get the latest knowledge and the most effective methods to initiate and lead a successful NPS project in your organization. The course highlights methods for using Net Promoter in different contexts, illustrated through lectures, interactive exercises and real cases. You get a clear and powerful review of how you can work with the Net Promoter score, why and what it can give your organization.
Course content
Block 1 – NetPromoterScore – how the methodology works
Block 2 – How do you work with the NPS system in your organization
Block 3 – Feedback management – a view of the customer
Block 4 – Return on investment
read more about training in Net Promoter Score
