Ready for fall!
Now it starts to feel in the air that autumn is here. Even though the summer has been long awaited, it is always nice when everyday routines start again. The first somewhat tentative weeks after the holidays are over and we are now in full swing with all projects. As usual, we kicked off autumn with a proper […]
Nordic Bench maps customer loyalty in the grocery trade
Now our sister company Nordic Bench is being noticed in the media again! Earlier this year, DI took up the report on mobile operators. This time it is the survey on customer loyalty in the grocery trade that has aroused interest. According to Nordic Bench's latest survey, surprisingly, it does not seem to be the price that determines whether customers feel loyalty to a particular grocery store. When about 2,800 […]
Nordic Bench receives attention in DI!
Our sister company Nordic Bench is an independent analysis institute with 15 years of experience in industry studies. Periodically, they publish surveys where consumers can share their opinions and at the same time have a chance to win great prizes. DI has now interviewed our CEO Göran Almén regarding Nordic Bench's reports. The latest report is based on [...]
Download the white paper - 4 tips on how to activate your ambassadors
4 tips on how to activate your ambassadors NOTE! We have updated this white paper with three new tips. Read the update "7 tips on how to activate your ambassadors" here Four effective tips on how to activate your ambassadors. With an NPS measurement, you find out to what extent the customer would recommend the brand.
Download the white paper - Why is feedback so much more important today?
Why is feedback so much more important today? A white paper on why it is not enough today to conduct a survey a year. Customer information from ongoing feedback becomes the critical competitive advantage for successful organizations.
Download the Infographic - how to interpret NPS
Infographic - how to interpret NPS! Want to quickly describe NPS on one page? Here you can download an Infographic that explains how to interpret NPS as a key figure.
Download the series on NPS
Net Promoter Score series Read the Net Promoter Score series. The basics of the NPS method are explained in a simple and fun way.
Quicksearch in Dagens Industri
In the edition of Loyalty_Rewards 2015, which is a themed supplement about customer loyalty in Dagens Industri, Quicksearch's Business Development Manager, Ulrica Björnhag, is interviewed for an article about the connection between loyal customers, committed employees and profitability, which is a hot topic on the market right now. It is not enough to have satisfied customers and employees to achieve better performance, it […]
Customer orientation is an important part of the valuation work
Wildfire has mapped the values of Swedish companies where nearly 400 decision makers in various industries participated in the study. The overall conclusion in the report is that there is a correlation between active values and culture work and the organization's results. Customer satisfaction is one of the most common values among companies according to the report. The companies that manage to get ratings and […]
Quicksearch guest speaker at Upsales Growth Day
Upsales Growth Day took place on January 29 at Clarion Sign in Stockholm, in connection with the launch of the next generation of Upsales CRM and Marketing Automation systems. The day was a success and offered interesting content about growth and sales as well as digital trends. The participants gained new insights, tools and inspiration to apply directly in […]