The customer experience of the future will be more personal - right?

In this article you will find out… – The Importance of Customer Experience – How Personalized Branding Improves Customer Experience – What is Predicted in the Future of Customer Experience Quicksearch has been conducting relationship measurement for over 20 years and are experts in statistics, survey methodology and analysis. I believe that service is an important, and increasingly important, part of the customer experience [...]

Download customer case - Customer feedback in Com Hem's corporate culture

Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But making the organization customer-oriented does not happen overnight. Here, persistence is a major success factor. To learn more recipes for success, we interviewed Com Hem's Jan Berglin, NPS® and Customer Experience manager.

主题的中文 or ? in the subject line?

In this article you will find out… – Tips for improving survey open rates – The possibilities of exporting data Quicksearch has been conducting relationship measurement for over 20 years and are experts in statistics, survey methodology and analysis. Did you know that the subject line affects your ability to collect feedback from customers and employees? There is […]

Working with the brain is hard!

In this article you will find out... – How to adapt your survey so that the respondent answers thoughtfully Written by Patrik Johansson, Consultant and project manager, Quicksearch That it is hard to think is one of the most important concepts that we can take with us from the behavioral economists who won the Nobel Prize in 2002 and 2017. When […]

Sweden's & Norway's best ski resorts 2017 - when visitors get to choose

Many of us northerners dream of a winter full of snow, skiing and other mountain activities. Quicksearch's sister company, as well as the analysis institute Nordic Bench, releases a report in which customer satisfaction has been compiled for 24 popular mountain destinations in Scandinavia. In the extensive survey, nearly 7,000 Swedes, Danes and Norwegians were given their opinions on Swedish and Norwegian mountain destinations. After the visitors have had their say, it is clear that it [...]

How NOT to implement NPS® in customer service

Just as you can succeed really well in customer orientation, you can also fail. It's kind of funny because we get insights into how different organizations are doing through NPSCalculator.com, a website Quicksearch published and visited from all over the world. It is so established that some visitors think it is an official [...]

Webinar - How to Create Retention Strategies in 2018

Welcome to participate in the webinar where Quicksearch CEO Göran Almén and Top of Hearts CEO Alexander Slotte discuss customer retention from a strategic and long-term perspective. With their combined experience and knowledge, they guide us in how to go from knowing to acting to achieve a higher degree of loyalty in business relationships. Many companies choose to collect facts and insights about customers and employees but [...]

Therefore, NPS® is the best model for growth and success

Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees. Almost every company, large or small, sees NPS® as the most important asset to the business. Looking at Google searches, organic searches for NPS®-related terms have multiplied over the last few years. […]

Benchmark or trend analysis?

Written by Sofie Bengtsson, Consultant, Quicksearch We imagine that you have just completed a survey or have an ongoing survey running. You have asked the ultimate question to your customers: Would you recommend us to your friends and acquaintances? Now you have your company's NPS® value and can start your analyses. But… How do you know […]

Samsyn lays the foundation for an optimized feedback process

Written by Martin Jönsson, Project Support, Quicksearch A large part of our work at Quicksearch is about being responsible for the overall view within the information and knowledge transformation of the feedback process. Information is an abstract concept. One definition is that information is one of the most used raw materials of our time, which is combined with other data sources and refined to be able to answer questions, [...]