Sweden's & Norway's best ski resorts 2017 - when visitors get to choose

Many of us northerners dream of a winter full of snow, skiing and other mountain activities. Quicksearch's sister company, as well as the analysis institute Nordic Bench, releases a report in which customer satisfaction has been compiled for 24 popular mountain destinations in Scandinavia. In the extensive survey, nearly 7,000 Swedes, Danes and Norwegians were given their opinions on Swedish and Norwegian mountain destinations. After the visitors have had their say, it is clear that it [...]

How NOT to implement NPS® in customer service

Just as you can succeed really well in customer orientation, you can also fail. It's kind of funny because we get insights into how different organizations are doing through NPSCalculator.com, a website Quicksearch published and visited from all over the world. It is so established that some visitors think it is an official [...]

Therefore, NPS® is the best model for growth and success

Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees. Almost every company, large or small, sees NPS® as the most important asset to the business. Looking at Google searches, organic searches for NPS®-related terms have multiplied over the last few years. […]

Benchmark or trend analysis?

Written by Sofie Bengtsson, Consultant, Quicksearch We imagine that you have just completed a survey or have an ongoing survey running. You have asked the ultimate question to your customers: Would you recommend us to your friends and acquaintances? Now you have your company's NPS® value and can start your analyses. But… How do you know […]

Samsyn lays the foundation for an optimized feedback process

Written by Martin Jönsson, Project Support, Quicksearch A large part of our work at Quicksearch is about being responsible for the overall view within the information and knowledge transformation of the feedback process. Information is an abstract concept. One definition is that information is one of the most used raw materials of our time, which is combined with other data sources and refined to be able to answer questions, [...]

Download the white paper - 4 reasons to perform a Win/Loss analysis

4 reasons to perform a Win/Loss analysis Through systematic and regular analyses, companies can understand their customers better. Read about how companies can use Win/Loss analyzes to work data-driven and fact-based in their sales.

Finally time for The Sales Conference!

Today you will find some of us from Quicksearch at The Sales Conference at Elite Park Avenue in Gothenburg. For the tenth year in a row, our partner company ProSales is organizing the Nordics' largest meeting place for leaders in B2B sales and marketing. Visit our booth to talk ambassador strategy, win/loss, NPS® and feedback. Do you play golf? Then our booth competition is perfect! Beat […]

Don't take your ambassadors for granted

In this article you will find out… – What NPS® is – The importance of systematically showing your ambassadors appreciation so they are not lost – Tips on how you can use ambassadors Did you know that your ambassadors, ie. most loyal customers, not only account for the highest turnover but also promote your brand and indirectly sell […]

Download the white paper - 7 tips on how to activate your ambassadors

7 tips on how to activate your ambassadors Seven effective tips on how to activate your ambassadors. With an NPS measurement, you find out to what extent the customer would recommend the brand.

Now the skiers have had their say!

We Scandinavians love to ski and are spoiled with many different ski facilities to choose from during the winter season. But which is the favorite facility that most visitors are likely to recommend? This morning a comprehensive report on the favorite destinations of Scandinavian mountain travelers was released. This year, Ramundberget is at the top and is the mountain destination that visitors are most likely to recommend. Ramundberget […]