6 tips when implementing a Net Promoter® Score (NPS) program
Are you considering implementing or developing your work with Net Promoter Score? The Net Promoter Score method should be seen as a way of working to retain customers and create more ambassadors. Growth is created if you can keep and save back customers that you risk losing, at the same time you sell more through customers who really like you [...]
What is NPS in your industry? NPS Benchmark
What NPS value is average in your industry? What is the highest and what is the lowest? Read more about Quicksearch program for ongoing surveys NPSU sample: 5000 US customers, 180 companies, 19 industries Source: Temkin Group Q3 2012 Consumer Survey
Seminar on Feedback and Net Promoter® Score
1. Net promoter score (NPS) How you work with Net Promoter Score to get more loyal customers and higher profitability Halmstad 14 May, 08.30-10.00 Read more Webinar 15 May, 08.30-09.30 Read more Stockholm 16 May, 08.30 -10.00 Read more How Net Promoter Score gives you more loyal customers and higher profits Halmstad 14 May, [...]
Well attended Seminar on Net Promoter® Score
On April 9, Quicksearch held an appreciated breakfast seminar in Gothenburg for nearly 60 committed participants. At the World Heritage Museum, participants could listen to consultant Sebastian Wettemark, who shared experiences that Quicksearch has in the area of customer loyalty and feedback. At the seminar, the question was asked "why is a recommendation more effective than traditional advertising?". With simple models to calculate […]
Rapid feedback – guidelines for ongoing surveys
Quicksearch launches Swedish standard for ongoing surveys. We want to show respondents that a survey can be short, quick and relevant. "Fast Feedback" also shows that companies that ask questions take feedback seriously and take responsibility for following up on any deficiencies in quality that may arise. By joining "Quick Feedback" and […]
Net Promoter® Score (NPS) Training
Learn the basics of how to work with NPS and customer loyalty for effective customer orientation. Take part in recent examples of how Swedish companies use this metric to deepen their customer relationships, get more recommendations and achieve higher profitability. Welcome to a full-day training in Net Promoter score that gives you the basis to drive […]
This is how you take care of guest reviews!
Photo: Daniel Hirsch Have a person in the hotel, perhaps the hotel manager or the reception manager, who has a good overview of which guests have been to the hotel and who is responsible for responding to guest reviews. If the business is large, a communicator may be needed who only works with guest response via the hotel's website, guest reviews and social media. How to deal with [...]
A customer support that strengthens relationships
A recent study from Karlstad University on customer experiences in support shows strong support for the importance of a good support experience. The customer wants good help when needed and those who can provide it enjoy stronger sales, more loyal customers and more new customers thanks to referrals. For companies with internal support, internal criticism and cases are reduced [...]
Living the brand
Strong brands are built by an organization that feels committed to the brand and believes in it. It creates trust in the brand. This in turn builds a feeling that the brand delivers what it promises and that the customer receives something that is good. Strong brands are built by organizations that act in accordance with the brand's idea. […]
Customer experiences as marketing - Net promoter® score
From seminar March 24: Marketing has long been about convincing the company's excellence via megaphone marketing - we know for sure that this time is over. It's no news that customer churn is more expensive than ever and that bad customer experiences spread like wildfire on social media where they stay like a failed tattoo in Ibiza. […]