Therefore, NPS® is the best model for growth and success
Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees. Almost every company, large or small, sees NPS® as the most important asset to the business. Looking at Google searches, organic searches for NPS®-related terms have multiplied over the last few years. […]
Samsyn lays the foundation for an optimized feedback process
Written by Martin Jönsson, Project Support, Quicksearch A large part of our work at Quicksearch is about being responsible for the overall view within the information and knowledge transformation of the feedback process. Information is an abstract concept. One definition is that information is one of the most used raw materials of our time, which is combined with other data sources and refined to be able to answer questions, [...]
Download the white paper - 4 reasons to perform a Win/Loss analysis
4 reasons to perform a Win/Loss analysis Through systematic and regular analyses, companies can understand their customers better. Read about how companies can use Win/Loss analyzes to work data-driven and fact-based in their sales.
Fact-based and data-driven sales
There are a variety of reasons why companies lose or win business. Many companies avoid analyzing the situation and continue in the same rut as before. Others perform a superficial analysis that unfortunately does not contribute any deeper insights. This results in missing out on valuable information, which risks hampering the company's development. […]
Don't let your salespeople work against the wind!
Written by Göran Almén, CEO, Quicksearch Handen på hjörður, are you really doing everything you can to support the sellers in their daily work? Are you raking the arena in the best way to facilitate the work of bringing in business? When I read on social media or in other forums about sales, there are a myriad […]
Anonymous when I answer an employee survey?
In this article you will find out... - About anonymity in customer and employee surveys and how this can be ensured - Mistakes to avoid in an employee survey When conducting customer and employee surveys, we consultants are often faced with questions regarding anonymity. Sometimes respondents may find it sensitive to be completely honest in their answers. How can you […]
Finally time for The Sales Conference!
Today you will find some of us from Quicksearch at The Sales Conference at Elite Park Avenue in Gothenburg. For the tenth year in a row, our partner company ProSales is organizing the Nordics' largest meeting place for leaders in B2B sales and marketing. Visit our booth to talk ambassador strategy, win/loss, NPS® and feedback. Do you play golf? Then our booth competition is perfect! Beat […]
Trend scouting: Measuring the customer experience - A look back at the Customer Loyalty Conference
Written by Samuel Wahlgren, Regional Manager Stockholm, Quicksearch Just over a week ago it was time for the Customer Loyalty Conference at Rival in Stockholm. The conference is a good opportunity to gather inspiration about how different companies work with loyalty and customer experiences, as well as what trends exist in the market. These are questions that are perhaps more relevant [...]
Download the white paper - 7 tips on how to activate your ambassadors
7 tips on how to activate your ambassadors Seven effective tips on how to activate your ambassadors. With an NPS measurement, you find out to what extent the customer would recommend the brand.
How to raise NPS by an average of 4 units per year on a single activity?
Last week we had the second training of the year in the Net Promoter System for Sweden's golf clubs. The golf season has just started and it is important for the clubs to work actively on their reputation. The golf business is in the area of hospitality together with i.a. restaurant, conference and hotel industry and a common factor is the great impact that visitors (guests and members) [...]