Capture customer feedback quickly via Pop Up survey
Our Pop up survey is really nothing new; It is a method further developed from the traditional customer survey in order to more quickly capture feedback directly on the website, as opposed to the visitor/customer receiving an email/SMS sent to them at a later time. The survey is displayed, for example, immediately after a purchase is made in the e-commerce. Through a smart Pop Up survey, you can have a dialogue with customers and those who choose not to shop. You get early insight, an early warning system, while giving your employees the ability to act with customer insight.
Why Is customer research important?
Our Pop up survey is really nothing new; It is a method further developed from the traditional customer survey to capture feedback more quickly, directly on the website, as opposed to the visitor/customer receiving an email/SMS sent to them at a later time.
Through a smart Pop Up survey, you can have a dialogue with your customers and those who choose not to shop. You get early insight, an early warning system, and you give your employees the ability to act with customer insight.
Ongoing Pop Up customer surveys are effective if you want to:
- Want to capture the customer/visitor experience on your website quickly.
- Act on customer feedback (e.g. turn unsatisfied customers who run the risk of choosing you as a supplier and also spreading a bad reputation).
- Create an Agile/Lean way of working, where ongoing feedback is directly captured and improves working methods.
- Become more customer-oriented.
How is it working?
A script code is added to your website. This script code can be customized to use data unique to your site.
There is the possibility to connect data to the survey, for example if you have been logged into the website on a previous occasion, we can find out who it was.
If the person has also downloaded material from the website or made a purchase, you can connect this information to the survey answer and thus get more value out of the answers than what the person himself answered in order to get a better context for the answers.
What do I get as a customer?
- Key figures (e.g. NPS - Net Promoter Score gives NKI - Satisfied Customer Index) that easily give you an answer to how satisfied your customer is.
- Support in analysis to gain insight.
- The ability to analyze in detail everything from background variables and segments to time periods.
- Possibility to compare with other companies and industries, so-called benchmark.
- Quicksearch software gives you the right tools to drive improvement work forward.
- Integration with MA, CRM, loyalty programs, etc
- Customer feedback that reaches everyone; for example other customers via rating, screens, intranet and weekly meetings.
- Our partners can help you in the further development work with strategy, action plan, work processes and the technical solutions required to create success for your particular company.
Capture expectations & capture where things went wrong
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
More smart options to optimize your customer survey
Optimize your customer surveys and increase profitability with the help of our smart options. With small funds and at a low cost, you can e.g.; get the help of your ambassadors to market your company, increase the engagement of your employees and customers, and automate your everyday life. Take a look at our smart options.
Collaborative partners
Partner
Integration platform
In the OurBoxes service from Addimotion, all customer deliveries are collected regardless of where and with whom you send the goods.
Customers receive more relevant communication and thus a better customer experience from order, via warehouse, all the way to the door or agent and delivery.
Partner
Tools customer service
Kundo is a cloud service designed to make customer service simple, accessible and value-creating for both companies and customers. Customer service is important, and we know that it can seem like a difficult task to deliver really good customer service in several channels, at the same time.
