Control surveys to identify areas of improvement and increase the customer experience
Perform self-checks using smart forms. The purpose is to identify areas that can be improved by seeing the organization from the customer's perspective and thus get more satisfied customers and increased sales. The reports are compiled in an easy-to-use portal where the results can be followed over time. Present the results directly in the business via TV screens to get customer-oriented employees.
Why should control questionnaires be used?
With Auditor, your organization can carry out checks using smart forms. The aim is to identify areas that can be improved by seeing the organization from the customer's perspective and thus get more satisfied customers and increase sales.
The reports are compiled in an easy-to-use portal where the results can be followed over time and the right person within the business can follow e.g. the quality fulfillment within some
business areas.
To get customer-oriented employees, the results can be presented on TV screens directly in the business.
How is it working?
- The tool automatically creates and distributes control questionnaires to the people who will carry out the control, for example store, warehouse, cleaning staff or inspectors. These are made available via a mobile interface.
- End date closes and renews. In this way, the planning is overviewed and it is possible to plan for future checks.
- Ability to delegate as well as add locations to control.
The reports are compiled in an easy-to-use portal where the results can be followed over time and the right person within the business can follow e.g. quality compliance in certain areas.
What do I get as a customer?
- Easy-to-use portal.
- Ordering and sorting out the data collected at the checks.
- Results that can be followed over time.
- Identified areas that can be improved to increase sales, get more satisfied customers/employees and thus higher profit.
- An overview for those who use our other surveys.
- Opportunity to get customer-oriented employees by letting everyone share the results via TV screens directly into the business.
Capture expectations & capture where things went wrong
In this white paper, you get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys.
Contact one of our specialists for more information
Tanja Kofler
Consultant, Project Manager
Mobile: +46 (0)73-939 59 33
Telephone: +46 (0)8-410 717 30
Email me:
firstname.lastname@quicksearch.se
Annika Erhardsson
Business developer/Customer Experience specialist
Phone: +46(0)73-597 75 97
Email me:
firstname.lastname@quicksearch.se
Annie Stenehav
Consultant, Project Manager
Mobile: +46 (0)704 10 92 51
Phone: +46(0)35-10 03 30
Email me:
firstname.lastname@quicksearch.se
William Gustafsson
Business developer
Mobile: +46 (0)708 23 42 24
Telephone: +46 (0)35 10 03 30
Email me:
firstname.lastname@quicksearch.se
Give us a call!
We are here to answer questions, guide you and give you the right basis for making decisions.
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