Develop a complete Customer Experience Program
For several years, Quicksearch has built up experience from collaborations with the best. We can take responsibility for guiding your organization towards developing a total feedback program in all channels and across all key touchpoints, both internal and external.
What is a Customer Experience program?
A Customer Experience program implements a customer-focused culture right through the entire organization. In all decisions made, the customer's perspective is integrated. The companies that have figured out how to put the customer experience at the center experience great returns and growth.
The main parts of a Customer Experience program are:
- Feedback from customers in all important processes.
- Channeling feedback out to all employees in the organization, every day 365 days a year.
- Activities to design the customer experience so it attracts ambassadors.
What is important in a Customer Experience program?
Committed Leadership: Passion for a customer-focused culture starts at the top. Without understanding from the CEO, there is a low probability of creating impact for customer-focused initiatives.
Vision: Your vision for Customer Experience must be so specific that everyone within the organization can easily understand the common goal.
Employee Engagement: Engaged and passionate employees are essential for long-term success and a customer-focused company. To truly engage your staff, you need to understand them. You do that with an eNPS® program.
Customer feedback: A systematic approach to collecting customer feedback is key to developing and improving the customer experience. Since data can be collected via several channels, it is important to use a platform that can be used continuously throughout the organization.
Actions: Feedback collected in a Customer Experience program must lead to activities and action. Far from survey results that are analyzed and finally end up in a report on the manager's desk. No, the feedback must be received when the feeling is fresh and can be acted upon immediately.
Patience: Building a customer-centric culture is not something you do overnight, but is based on interactive work over several years.
Develop a complete Customer Experience Program
For several years, Quicksearch has built up experience from collaborations with the best. We can take responsibility for guiding your organization towards developing a total feedback program in all channels and across all key touchpoints, both internal and external.
Why a Customer Experience program?
1) Because the customer experience controls our willingness to recommend to others.
2) Because customers who get an exceptional experience create growth by shopping more and "selling" to others. Recommendation has the single strongest influence on purchase decisions.
3) Because in today's transparent world you can't get away with poor quality. Customers have more power than ever and influence each other through, among other things, social media.
4) Because ongoing feedback from customers and employees is the most effective tool for improving and streamlining operations.
Boost the feedback process
What happens next? How do we proceed? What do we do? Who will do what? Quicksearch can present a number of good services that boost the feedback process.
