Feedback looks different depending on the role.
What is your role?
Quicksearch is a web-based feedback system for the entire company's analysis and improvement work.
Customer
Customers usually want to give feedback on what they buy, but not at any price.
Quicksearch helps companies to conduct a dialogue with their customers with quick feedback. With the help of Quicksearch, the customer can answer questions quickly and easily. Through short regular surveys via e-mail, web and SMS, you can easily solve the customers' possible problems when they arise and get confirmation that you deliver the experience they expect.
Coworkers
Employees are used to answering surveys, but usually do not see the effect.
Quicksearch helps the employee express his opinion and be involved in a democratic improvement process. With the help of Quicksearch, the employee can answer questions both anonymously and individually. Targeted surveys, general as well as event-driven, confirm that the organization delivers the conditions for commitment and work results. Areas of development are identified immediately and sorted out so that dissatisfaction does not spread.
Team leader
The team wants to know how things are going
Quicksearch provides regular feedback on what customers and employees think, both what works and what should be improved. Here you will find what customers and employees want you to work with. Quicksearch delivers individual feedback that the team's staff receives directly from the customer's mouth. Both strengths and areas of improvement are highlighted, so the team knows what to continue with and what needs improvement.
Customer service
Customer service wants to deliver good service in an efficient manner. Quicksearch helps them understand how to act on feedback.
With the help of Quicksearch, customer service sees what customers think about their experience and can solve any problems immediately. In an easy-to-use interface, call center staff are easily shown who are ambassadors, passives or critics and can act accordingly.
CX expert
The CX expert wants to increase his understanding of what lies behind the customer experience and what drives growth and success.
Quicksearch gives you the insights you need to create value for both the customer and your company. Understand key drivers and prioritize improvements. Quicksearch analyzes which areas affect customer satisfaction and loyalty. Here we empower you to get to the root cause of problems hidden in large amounts of text and data from surveys, social media, email and more.
HR expert
The HR expert wants to increase his understanding of what lies behind loyalty and what drives engagement.
Quicksearch provides insights into stress, equality, employees, culture and values. Find what makes employees love their workplace. Quicksearch analyzes which areas influence employee satisfaction and the willingness to recommend the workplace. Feedback from important processes such as recruitment and onboarding means that problems can be resolved immediately.
HR Director
The HR manager wants to get an overview of climate, competence and employees – the company's most important resource.
Quicksearch provides the insights you need to create effective teams and a successful organization. Find the balance in organization, leadership and competence. This gives the opportunity to follow up key figures, prioritize areas for improvement and invest in what creates ambassadors and employees.
CEO
The CEO wants to improve the organization's total capacity, whether it concerns quality, growth, profitability or other goals.
Quicksearch provides an overview and transparency of feedback from customers and employees. Look the customer straight in the eye! In practice, the CEO can talk to customers and employees directly. Quicksearch's dashboard provides an overview and clarity of weak points in the business and the benchmark shows how the company stands in competition with others.
