What is NPS®?
With NPS - Net Promoter Score® you can identify dissatisfied customers and get a chance to correct what is wrong. You can also find extremely satisfied ambassadors and make it easier for them to promote you to others.
1) Focus on activity and improvement.
Making things happen doesn't happen automatically. But with a feedback system and a good way of working, it becomes natural. If you work incorrectly, it will just be a lot of difficult statistics and complicated reports. It is the feedback loop that is the engine of your development work and with Quicksearch you get speed and action.
2) More than just survey.
Boring and long surveys will disappear in the future. Quick and easy feedback becomes part of everyday life and is integrated everywhere – via SMS, in text feeds, apps, Siri and emojis. And the way to give feedback becomes as natural as thanking for good service.
3) Keeping the customer life cycle together.
With Quicksearch, you can gather all feedback channels in one and the same interface. For customers and employees can give feedback in many channels and processes. And on many different occasions. If you want to ensure that you have loyal customers and employees, you have to keep all the threads together to keep track.
4) Distribute feedback to all employees.
The days of receiving feedback in the annual survey are long gone. Now you want and need to know how the situation is at all times. You integrate Quicksearch with different systems and spread feedback visually in different environments (Public TV monitors, on intranets, in business systems, digital reports, notification flows, etc.).
5) Integrated into the business.
Quicksearch is built to integrate with other systems. We start from your infrastructure and supplement so that the feedback flow is as good as possible.
6) Coping with a more uncertain environment.
For almost 20 years, Quicksearch has driven simplicity and speed in the research industry. But in parallel also that safety; PUL and data storage are priority number 1. We are moving towards an increasingly insecure environment where the digital gives rise to security risks. Customers in finance, universities and healthcare have high security requirements, something we make sure to live up to.
7) Responsiveness in multiple channels.
As they say, you get answers as you ask. This also applies to responsiveness in different channels, i.e. we must give the customer the opportunity to answer questions in the way that suits him/her best, otherwise we will not get an answer. Quicksearch for dialogues in most digital channels, with the same educational and simple tone.
8) Meet future PUL requirements
The Personal Data Act places higher demands on surveys, registers and databases in the future. Quicksearch is secured to meet the demands to come.
9) Linked to HR processes (eNPS)
Quicksearch's concept and method have a natural connection between internal and external feedback processes. Among other things, HR and customer are connected with NPS/eNPS. You can follow up on all the organization's important processes with Quicksearch, and get an overall view in your dashboard.
10) Prepared and adapted for benchmark.
Do you feel ready to compare your NPS with others? Through Nordic Bench (our sister company), you have the opportunity to see where you stand compared to your competitors. But also the possibility to compare internally, for example between teams, departments, companies or countries.
