Knowledge center
- CX ·
- Customer loyalty ·
Therefore, NPS® is the best model for growth and success
Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees.…
Quicksearch has a birthday - 20 years of feedback is celebrated with pomp and circumstance
Quicksearch's history began in the mid-90s when our founders Ulf Larsson and Jonas Malmberg met. After studying together at university and working…
Benchmark or trend analysis?
Written by Sofie Bengtsson, Consultant, Quicksearch We imagine that you have just completed a survey or have an ongoing survey running. You have set it…
- CX ·
- Customer surveys ·
Samsyn lays the foundation for an optimized feedback process
Written by Martin Jönsson, Project Support, Quicksearch A large part of our work at Quicksearch is about being responsible for the holistic view within the information and knowledge transformation of the feedback process.…
Download the white paper - 4 reasons to perform a Win/Loss analysis
4 reasons to perform a Win/Loss analysis Through systematic and regular analyses, companies can understand their customers better. Read about how companies can work through Win/Loss analysis...
- CX ·
- Customer surveys ·
Fact-based and data-driven sales
There are a variety of reasons why companies lose or win business. Many companies avoid analyzing the situation and continue in the same rut as…
- CX ·
Tips to Increase Your Response Rate with User Experience (UX)
Written by Linnea Broling, UX Designer, Quicksearch In my role as UX Designer at Quicksearch, I work a lot with usability and am constantly thinking about how…
Webinar: How you succeed with changes through ongoing feedback
This is how you succeed with changes through continuous feedback! Many companies feel that they are in a constant process of change. Experienced change leader Catrin Brodin shared with…
- CX ·
- Customer loyalty ·
Don't let your salespeople work against the wind!
Written by Göran Almén, CEO, Quicksearch Handen på hjörður, are you really doing everything you can to support the sellers in their daily work? Are you raking…
- HR ·
- Customer surveys ·
Anonymous when I answer an employee survey?
In this article you will find out... - About anonymity in customer and employee surveys and how this can be ensured - Mistakes to avoid in an employee survey...
- CX ·
- Customer loyalty ·
Finally time for The Sales Conference!
Today you will find some of us from Quicksearch at The Sales Conference at Elite Park Avenue in Gothenburg. Our partner company ProSales is organizing for the tenth year…
- CX ·
- Customer loyalty ·
Trend scouting: Measuring the customer experience - A look back at the Customer Loyalty Conference
Written by Samuel Wahlgren, Regional Manager Stockholm, Quicksearch Just over a week ago it was time for the Customer Loyalty Conference at Rival in Stockholm. The conference is…
- CX ·
- Customer loyalty ·
Don't take your ambassadors for granted
In this article you will find out… – What NPS® is – The importance of systematically showing your ambassadors appreciation so they are not lost – Tips…
Download the white paper - 7 tips on how to activate your ambassadors
7 tips on how to activate your ambassadors Seven effective tips on how to activate your ambassadors. With an NPS measurement, you find out in…
- HR ·
- Employee surveys ·
Don't forget the manager's work environment
Written by Lina Tärnholm, Consultant, Quicksearch. Mental illness in working life can be seen as one of our biggest working life problems. Most people can probably relate to…
- HR ·
Succeeds with changes through ongoing feedback
Many companies feel that they are in a constant process of change. How do you know that a change process is successful? When the goals are achieved and the employees…
- CX ·
New behaviors in the world of feedback
Written by Magnus Olander, CTO, Quicksearch New technology has always given rise to new behaviors and the survey industry has always been quick to meet…
- NPS® ·
Now the skiers have had their say!
We Scandinavians love to ski and are spoiled with many different ski facilities to choose from during the winter season. But which is the favorite facility that most visitors…
What do you think of Swedish banks and stockbrokers?
The Quicksearch group includes the knowledge company Nordic Bench, which is an independent analysis institute with 15 years of experience in industry studies. Using the Net Promoter® methodology, companies can compare how they…
See you at The Sales Conference?
Our partner company ProSales arranges the Nordics' largest meeting place for leaders in B2B sales and marketing. This year is the 10th anniversary and Quicksearch will be on…
Oh no, not working!?
Now the holidays are coming to an end for many of us and it is time to return to everyday routines and take on the challenges of autumn. The…
- CX ·
Consistent follow-up of customer service via Zendesk
Quicksearch launches a ready-made module for Zendesk, the world's largest platform for customer service. The market has previously offered the opportunity to follow up customer service matters directly via the Zendesk tool, or via…
It's our birthday!
In 1997, Quicksearch was founded by Ulf Larsson and Jonas Malmberg, who are still owners and active in the company today. 20 years later, the company has grown to…
Watch our GDPR webinar
GDPR replaces PUL - What adaptations do you need to make? In May 2018, the EU's new data protection regulation (GDPR) comes into force, which has major consequences for...
Webinar: GDPR replaces PUL - What adaptations do you need to make?
GDPR replaces PUL - What adaptations do you need to make? The lawyer Manólis Nymark guides us through GDPR, the new law change for handling personal data, and Quicksearch...
What affects your employee survey response rate?
In this article you will find out… – Reasons why the response rate can vary – Tips for a higher response rate Response rate is an area that engages.…
Why are store employees more satisfied with their manager than other professional groups?
I read a post on Engage for Success that got me thinking. Just by learning the names of the staff and treating the employees as individuals…
- CX ·
- Customer loyalty ·
How to raise NPS by an average of 4 units per year on a single activity?
Last week we had the second training of the year in the Net Promoter System for Sweden's golf clubs. The golf season has just started and it is important for the clubs to…
- Beyond the survey ·
- CX ·
Book release about change work
Catrin Brodin from Way! makes her debut as an author and was invited to a book release where she proudly displayed her book Leading change - that's how it works,...
NPS-focused companies are more value-driven
At the end of May, the third generation of the Manifesto report, which deals with culture and values, will be released. Behind the study is the attitude and values agency Wildfire. The study has been carried out…
- CX ·
- Customer case ·
Download customer case – Tele2
Tele2 – Customer satisfaction is a key to success In April, Tele2 took a big leap on the stock exchange and exceeded the market's expectations. Tele2's CEO, Samuel…
GDPR replaces PUL - What adaptations do you need to make?
Welcome to the webinar GDPR replaces PUL - What adaptations do you need to make?? This is the first part of a series of webinars that will be held regularly on Quicksearch.…
- Beyond the survey ·
- CX ·
Book release May 29
Together with us at Quicksearch, Catrin Brodin invites you to her book release for "Leading change - that's how it works". In 1997, Catrin began her career…
The ones that consumers recommend are….
Our sister company Nordic Bench is an independent analysis institute with over 15 years of experience in industry studies. Periodically, they publish surveys where consumers can share…
Quicksearch turns 20 this year!
Time flies when you're having fun! In 2017, Quicksearch turns 20 years old, and it must of course be celebrated. Right now a lot is happening in the company...
- Beyond the survey ·
- HR ·
Quicksearch exhibits at the Personnel and Managers Fair
Wednesday 22 – Thursday 23 February you can find us from Quicksearch at the Personnel and Managers fair in Kista. Of course we want to meet you there! We are in booth M16...
Merry Christmas and a Happy New Year!
2016 has been a fantastic year with several new recruits and many fun projects. Now we are really looking forward to what 2017 has to offer!…
- CX ·
- Customer loyalty ·
A very successful day!
Yesterday it was finally time for The Sales Conference! Today we can state that the day was very successful as it contained interesting but at the same time a little…
The Sales Conference!
On 22 November we will be exhibiting at The Sales Conference at Münchenbryggeriet in Stockholm. The conference is organized by our partner company ProSales and aims to…
- CX ·
- Customer loyalty ·
Successful breakfast seminar!
This morning we had a very successful breakfast seminar on Win/loss together with our partner ProSales. The topic was engaging and the customer case presented seemed to inspire the participants. Win/Loss…
- CX ·
- Customer loyalty ·
Which ski resorts are the visitors most satisfied with? We know!
It's almost time to plan your winter skiing holiday. If you don't want to go to the Alps, there are many good alternatives in Sweden. Åre, Sälen,…
- CX ·
- Customer loyalty ·
The express called...
.. and wanted to know more about Nordic Bench's report on car workshops, which resulted in an article. 1700 car owners have been told how willing they are...
- CX ·
- Customer loyalty ·
Ready for fall!
Now it starts to feel in the air that autumn is here. Even though the summer has been long awaited, it is always nice when everyday routines start to come...
- CX ·
- Customer loyalty ·
Nordic Bench maps customer loyalty in the grocery trade
Now our sister company Nordic Bench is being noticed in the media again! Earlier this year, DI took up the report on mobile operators. This time it's the customer loyalty survey...
- CX ·
- Customer loyalty ·
Nordic Bench receives attention in DI!
Our sister company Nordic Bench is an independent analysis institute with 15 years of experience in industry studies. Periodically, they publish surveys where consumers can share…
The web check allows the patient to speak
Lack of communication in healthcare creates insecurity among the elderly Over 35,000 people, aged 65 and over, have been able to describe their experiences of healthcare...
Download the white paper - 10 ways to mature employment
10 ways to competent co-employment The idea of co-employment has emerged from the MBL (Medbestämmande Act) and the development dialogue. It rests on the belief in development and a will to…
- HR ·
- Employee surveys ·
Network meeting 2016
On May 2-3, we at Quicksearch had a very rewarding networking meeting for Sweden's universities and colleges. Nine representatives from seven different universities were present...
Quicksearch current in trend scouting
The IT service company Sigma publishes the trend report Magnet, which aims to convey inspiration and provide examples of innovative solutions. In the first issue for 2016, we are interviewed…
- HR ·
- Employee surveys ·
Take as much time off as you want…
Ulrica Björnhag (senior HR consultant) has had a very interesting discussion regarding free holidays on her blog bjornhag.se. Take as much time off as you want… Netflix went…
Download the white paper - 4 tips on how to activate your ambassadors
4 tips on how to activate your ambassadors NOTE! We have updated this white paper with three new tips. Read the update "7 tips on how...
- HR ·
- Employee surveys ·
Create an attractive employer…
Ulrica Björnhag (Senior Consultant HR) runs the HR blog bjornhag.se where a variety of interesting topics are discussed. Most recently, Ulrica took up employer branding. Create an attractive employer... An...
- HR ·
- Employee surveys ·
Attract millennials
How can you as an employer attract millennials? The post from Ulrica Björnhag's blog (bjornhag.se) raised many thoughts. Attract millennials. Those formerly known as Generation Y go…
Download the white paper - 5 tips for higher response rates
5 tips for a higher response rate Some simple tips for your employee survey to get a good response rate.
Download the white paper - 10 common mistakes when conducting an employee survey
With 10 concrete tips from a company with over 20 years in the industry, you can ensure that your employee survey becomes a regular and democratic…
Download the white paper - Why is feedback so much more important today?
Why is feedback so much more important today? A white paper on why it is not enough today to conduct a survey a year. Customer information from ongoing…
Download the series on eNPS
The series on eNPS - this is how you measure staff! How to measure employee commitment and work environment in a simple and natural way. The series on eNPS can…
Download the Infographic - how to interpret NPS
Infographic - how to interpret NPS! Want to quickly describe NPS on one page? Here you can download an Infographic that explains how you…
Download the series on NPS
Net Promoter Score series Read the Net Promoter Score series. The basics of the NPS method are explained in a simple and fun way.
Prosales and Quicksearch help sales organizations measure Win/Loss
The feedback company Quicksearch entered into a strategic collaboration with the Sales Management company Prosales Thanks to Prosales' long experience and research in B2B sales and what characterizes successful…
Come listen to Quicksearch at the Customer Loyalty Conference
For the fourth year in a row, Quicksearch participates in the Customer Loyalty Conference, the major meeting place for those who work with customer relations and customer loyalty. The conference is held at…
Exciting meetings at the Executive Forum HR & Leadership
At the Executive Forum HR & Leadership which took place on May 12, 2015 at the Courtyard by Marriott in Stockholm, leading decision makers in HR gathered from all over…
Quicksearch in Dagens Industri
In the edition of Loyalty_Rewards 2015, which is a themed supplement about customer loyalty in Dagens Industri, Quicksearch's Business Development Manager, Ulrica Björnhag, is interviewed for an article about the connection between loyal...
- CX ·
- Customer loyalty ·
Customer orientation is an important part of the valuation work
Wildfire has mapped the values of Swedish companies where nearly 400 decision makers in various industries participated in the study. The overall conclusion of the report is that it…
- CX ·
- Customer loyalty ·
Quicksearch guest speaker at Upsales Growth Day
Upsales Growth Day took place on January 29 at Clarion Sign in Stockholm, in connection with the next generation of Upsales CRM and Marketing Automation...
- CX ·
- Customer loyalty ·
Meet Quicksearch at Upsales Growth Day, January 29 at Clarion Sign
Quicksearch's CEO, Göran Almén, is on stage and speaks under the theme How to create drive in a sales organization at the Upsales Growth Day at Clarion Sign in…
- HR ·
- Employee surveys ·
Research shows why exercise is good for well-being
Strong muscles protect against stress and depression. Go and exercise instead of taking tablets! Read about exciting research by one of QS's customers who…
- CX ·
- Customer loyalty ·
Halmstad Golfklubb works strategically with NPS and becomes the best in Sweden
Halmstad Golf Club in Tylösand was named Sweden's best golf facility in 2014 when the World Golf Awards had its big gala and awards ceremony in Portugal this weekend.…
We are looking for a project manager for our Stockholm office
Do you want to improve the world, are passionate about feedback, are meticulous and structured, love to build relationships, like to run things, can focus on several things at the same time,…
- CX ·
- Software/system ·
Webbkollen - for follow-up in healthcare
Quicksearch has, together with SKL, Blekinge University of Technology and 14 counties, developed and tested the Webbkollen - a method and a tool to follow up...
- HR ·
- Employee surveys ·
Quicksearch debates in Personnel & Leadership
Personnel & Leadership's articles on employee surveys have provoked reactions. Although many share the view that the investigations, and the follow-ups, have flaws, few want to…
Webinar about the course evaluation process within universities and colleges
Blekinge Institute of Technology, together with Quicksearch, has developed a solution for the course evaluation process within universities and colleges. The solution is largely fully automated and…
- CX ·
- Customer loyalty ·
Quicksearch debate article in Dagens Handel
"Stop bombarding consumers with irrelevant surveys" The most important question to ask your customers in surveys is whether they want to recommend your store or company…
- HR ·
Quicksearch health investment in focus of HP's middle spread
The health initiative resulted in better employees HALMSTAD. There is fruit instead of sweets on the tables, meetings are held and the employees "compete" to see who is...
- HR ·
- Employee surveys ·
The Swedish Medicines Agency is approved in an employee examination
In the Swedish Medicines Agency's press release 28-03-2014 - about the very positive result they got through the Employee Survey that was recently carried out in collaboration with us at Quicksearch. "The Swedish Medicines Agency's...
- HR ·
- Customer loyalty ·
Quicksearch signs strategic cooperation agreement with Awesome Group
Quicksearch signs a long-term cooperation agreement with Awesome Group, where Quicksearch's feedback system becomes the core of the "Awesome Promoter" product suite. The collaboration goes hand in hand with Quicksearch's business concept to…
Quicksearch in radio P1 - about how to succeed with employee surveys
Quicksearch participation in P1 morning's feature on employee surveys and succeeding in taking the step between results and action Background The feature is based on research at Lund University...
- CX ·
- Customer surveys ·
Quicksearch at the Sales Conference
The Sales Conference brings together Vdars, sales and marketing managers and salespeople to take part in the latest research results, trends and knowledge in sales. From Vendamore we could learn…
- CX ·
- Customer surveys ·
Breakfast seminar: How your salespeople create more loyal customers
Last Friday, an appreciated seminar was held on Net Promoter Score - How your sellers create loyal customers and more referrals. The seminar was held in collaboration with Wednesday…
- CX ·
- Customer surveys ·
6 tips when implementing a Net Promoter® Score (NPS) program
Are you considering implementing or developing your work with Net Promoter Score? The Net Promoter Score method should be seen as a way of working to keep...
- CX ·
- Customer surveys ·
What is NPS in your industry? NPS Benchmark
What NPS value is average in your industry? What is the highest and what is the lowest? Read more about the Quicksearch program for ongoing surveys NPSU selection: 5000...
- CX ·
- Customer surveys ·
Seminar on Feedback and Net Promoter® Score
1. Net promoter score (NPS) How you work with Net Promoter Score to get more loyal customers and higher profitability Halmstad May 14, at…
- CX ·
- Customer surveys ·
Well attended Seminar on Net Promoter® Score
On April 9, Quicksearch held an appreciated breakfast seminar in Gothenburg for nearly 60 committed participants. At the World Heritage Museum, participants could listen to consultant Sebastian Wettemark who…
- CX ·
- Customer surveys ·
Rapid feedback – guidelines for ongoing surveys
Quicksearch launches Swedish standard for ongoing surveys. We want to show respondents that a survey can be short, quick and relevant. "Quick Feedback" also shows that…
- NPS® ·
Seminar on Feedback and Net Promoter® Score
1. Net promoter score (NPS) How you work with Net Promoter Score to get more loyal customers and higher profitability Halmstad March 19, at…
- NPS® ·
Net Promoter® Score à la Manchester United
Manchester United is the world's most valued sports club. In the past few days, the club became the first to break the three-billion barrier - in dollars - on the New York Stock Exchange. Were the club…
- CX ·
- Customer surveys ·
Net Promoter® Score (NPS) Training
Learn the basics of how to work with NPS and customer loyalty for effective customer orientation. Take part in recent examples of how Swedish companies use this...
- Customer surveys ·
- NPS® ·
This is how you take care of guest reviews!
Photo: Daniel Hirsch Have a person in the hotel, perhaps the hotel manager or the reception manager, who has a good overview of which guests have been in the hotel and…
Automated course evaluation provides time for quality analysis
All students must have the opportunity to express their opinion about their education in course evaluations. How this is done can differ both within and between universities and…
HR processes that drive profitability and growth
In this article you will find out... – How a smart HR process has a positive impact on the income statement – How you work best with managing...
- CX ·
- Customer surveys ·
A customer support that strengthens relationships
A recent study from Karlstad University on customer experiences in support shows strong support for the importance of a good support experience. The customer wants to get good…
Living the brand
Strong brands are built by an organization that feels committed to the brand and believes in it. It creates trust in the brand. This builds in its…
Better recruitment and introductions
A recent study (Recruitment in IT companies) from Stockholm University shows that IT companies find it difficult to deal with people in their 80s who are perceived as mobile and demanding. The study shows…
- CX ·
- Customer surveys ·
Customer experiences as marketing - Net promoter® score
From seminar March 24: Marketing has long been about convincing the company's excellence via megaphone marketing - we know that this time is over with...
- CX ·
Swedish media buyers' image of media, sellers and advertising products
Here comes the latest news about the media industry and the advertising customers' experience of the advertising product, the seller and the medium. The move from print to digital media continues in 2012. Most…
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