Download customer case - AJ Produkter develops as an organization

Combining pulse measurements with annual employee surveys Engaged employees are the key to a functioning business. Employee index is a measure of engagement. It shows, among other things, the balance between leadership and employees, participation in business development and whether there is a working climate where everyone has the same conditions to be able to contribute to a profitable, healthy and well-functioning organization. 

Download customer case - Derome, Sweden's largest family-owned wood industry

Sweden's largest family-owned wood industry Quicksearch has helped Derome for three years with conducting employee surveys to see how employees experience the business. Derome has four group goals that they work towards: "We have the most committed employees", "We develop every day for long-term growth", "We simplify the customer's everyday life" "We shall be climate neutral by 2030".

Download white paper - Customer satisfaction in focus for loyal (padel) customers

Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily. With the large growth in practitioners of the sport, the need for new padel centers has also increased - and also continues to increase all the time at a pace of […]

Download white paper - Checklist systematically listen to customers

Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys. Why? Continuously listening to the customers who want to convey something to the company is an effective way to capture [...]

Download Customer Case - Internal Customer Feedback Team

How Perstorp acts on customer feedback Perstorp is a chemical company that is present in 26 countries. They use Quicksearch to measure and track customer feedback globally using the NPS Method®. In this customer case, we interview Anders Nyberg, VP Market Intelligence, about how Perstorp has organized itself internally to act on feedback in all business areas.

Download case study - High eNPS value despite turbulent times

High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced. Despite this, we see in heart rate measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase, even […]

Download white paper - Customer survey: How to choose the right supplier

There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but to succeed it is important to think about what you want to achieve and then find a supplier that matches your needs both now and over time. Are you the one who got […]

Download white paper – Quicksearch measures the Swedish Golf Index

How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's largest benchmark database in the field. Therefore, we have also been able to follow the guests' behavior during that time to validate that the method also applies within Swedish golf. Together with EVRY, we form [...]

Download the white paper - Quicksearch offers Extended DISC

How your organization can develop with DISC DISC is an analysis method that maps behavior and communication styles. It is used to provide an increased understanding of the different ways people interact with each other and has proven to add great value to individual, leadership and group development. Quicksearch offers Extended Disc based on feedback surveys and has […]

Download customer case - Customer feedback in Com Hem's corporate culture

Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But making the organization customer-oriented does not happen overnight. Here, persistence is a major success factor. To learn more recipes for success, we interviewed Com Hem's Jan Berglin, NPS® and Customer Experience manager.