5 tips for creating ambassadors during recruitment

Never before has the recruitment process raised so many thoughts and reflections as it has now for some time. Not least for all new job seekers who found themselves on the market, but also for employers. Many companies have been forced to change their approaches and their way of thinking about recruitment and the process it entails. […]

Is NKI the same as NPS®?

In this article you will find out… – What NKI – Customer Satisfaction Index and NPS – Net Promoter Score are – The difference between NKI and NPS – When to choose NKI and when to choose NPS Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Know […]

Three tips for a successful onboarding process

In this article you will find out…® – What onboarding means, i.e. a well-executed introduction – How to measure your onboarding process – Tips for how you succeed with your onboarding process – Customer case – Our customer Semcon tells how they measure its HR processes Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, […]

Heart rate measurements, why then?

In this article you will find out… – Why you should do pulse measurements – How Flourish pulse measurement works – The benefits of choosing Flourish Quicksearch has been conducting relationship measurements for over 20 years and are experts in statistics, survey methodology and analysis. Constantly calibrating your business and meeting your employees quickly is more important than ever. Today's […]

How do I maintain a good customer relationship?

In this article you will find out… – Why it is more important than ever to listen to your customers – Tips on how to build really good customer relationships – What word of mouth is and what benefits it gives you – How your best customers can also become your best sellers Quicksearch has been conducting relationship measurements for over 20 […]

5 important things to consider during an NMI examination

In this article you will find out… – What and how many questions should be asked – Why you conduct an NMI survey – How to set up a clear action plan after the implementation – The value of combining NMI with NPS Quicksearch has conducted relationship measurements in over 20 years and are experts in statistics, research methodology and analysis. Satisfied Employee Index […]

Find out how loyal your employees are with eNPS®

In this article you will find out… – What eNPS is – How to measure – Why you should measure – 4 tips to get the most out of your eNPS – The difference between eNPS and NMI/MI Quicksearch has been conducting relationship measurement for over 20 years and are experts in statistics, survey methodology and analysis. The job of ensuring how […]

Avicii and feedback…no one??

"Hello everyone, I hope this is the right forum to post in but I have some songs that I would like to know what other people think." So begins a blog post that the artist Avicii (who then called himself Timberman) wrote on February 24, 2007. He asked for feedback on some songs he put together at home […]

Rewarding networking event for customer service managers

The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions. Topics covered included challenges in building a customer service from a blank slate and how it can be facilitated [...]

The customer experience of the future will be more personal - right?

In this article you will find out… – The Importance of Customer Experience – How Personalized Branding Improves Customer Experience – What is Predicted in the Future of Customer Experience Quicksearch has been conducting relationship measurement for over 20 years and are experts in statistics, survey methodology and analysis. I believe that service is an important, and increasingly important, part of the customer experience [...]