Download white paper - Customer satisfaction in focus for loyal (padel) customers

Customer satisfaction in focus for loyal (padel) customers Padel has today become one of the world's most popular and also fastest growing ball sports, with millions of practitioners daily. With the large growth in practitioners of the sport, the need for new padel centers has also increased - and also continues to increase all the time at a pace of […]

Download white paper - Checklist systematically listen to customers

Checklist - Systematically listen to customers Content: In this white paper, you will get an overall and general checklist of the most important points to consider when creating a solution for continuously listening to customers through customer surveys. Why? Continuously listening to the customers who want to convey something to the company is an effective way to capture [...]

Download case study - High eNPS value despite turbulent times

High willingness to recommend After several banks merged and formed Sparbanken Skåne, the employees were forced to undergo a number of different changes. They worked in dual IT environments while the message from management was that the workforce would be reduced. Despite this, we see in heart rate measurements that Sparbanken Skåne's eNPS value/willingness to recommend among employees has had a steady increase, even […]

Download white paper - Customer survey: How to choose the right supplier

There are many elements a company should take into account before conducting a customer survey. Done correctly, the customer survey can contribute to great profitability for the company, but to succeed it is important to think about what you want to achieve and then find a supplier that matches your needs both now and over time. Are you the one who got […]

Rewarding networking event for customer service managers

The networking meeting, where experts and customer service managers gather to share knowledge and get new inspiration in the field, took place on Friday 31/8 at the Stockholm Waterfront. The participants got to hear eminent speakers interspersed with exercises and discussions. Topics covered included challenges in building a customer service from a blank slate and how it can be facilitated [...]

Download white paper – Quicksearch measures the Swedish Golf Index

How golf clubs can work with feedback Quicksearch has had the privilege of measuring the guest experience at Swedish golf clubs continuously since 2011 and has what is probably the world's largest benchmark database in the field. Therefore, we have also been able to follow the guests' behavior during that time to validate that the method also applies within Swedish golf. Together with EVRY, we form [...]

Therefore, NPS® is the best model for growth and success

Written by Jonas Malmberg, Founder and Owner, Quicksearch Today, the market has accepted NPS® as an accepted method for measuring the relationship with customers and employees. Almost every company, large or small, sees NPS® as the most important asset to the business. Looking at Google searches, organic searches for NPS®-related terms have multiplied over the last few years. […]

Benchmark or trend analysis?

Written by Sofie Bengtsson, Consultant, Quicksearch We imagine that you have just completed a survey or have an ongoing survey running. You have asked the ultimate question to your customers: Would you recommend us to your friends and acquaintances? Now you have your company's NPS® value and can start your analyses. But… How do you know […]

Don't take your ambassadors for granted

In this article you will find out… – What NPS® is – The importance of systematically showing your ambassadors appreciation so they are not lost – Tips on how you can use ambassadors Did you know that your ambassadors, ie. most loyal customers, not only account for the highest turnover but also promote your brand and indirectly sell […]

How to raise NPS by an average of 4 units per year on a single activity?

Last week we had the second training of the year in the Net Promoter System for Sweden's golf clubs. The golf season has just started and it is important for the clubs to work actively on their reputation. The golf business is in the area of hospitality together with i.a. restaurant, conference and hotel industry and a common factor is the great impact that visitors (guests and members) [...]