Download customer case - Customer feedback in Com Hem's corporate culture

Customer feedback permeates the company culture At Com Hem, NPS® is seen as an obvious key figure to be measured and followed up throughout the business. But making the organization customer-oriented does not happen overnight. Here, persistence is a major success factor. To learn more recipes for success, we interviewed Com Hem's Jan Berglin, NPS® and Customer Experience manager.

New customer case – Semcon measures its HR processes on an ongoing basis

Semcon is a global engineering services and product information technology company. With User Experience as a starting point, they help their customers offer better products and services. Today, Semcon is present in 8 countries and consists of approximately 2,000 employees. A few weeks ago, we interviewed Christian Grönwall, HR & Communications Manager, about how Semcon continuously follows up its [...]

Download customer case – Tele2

Tele2 – Customer satisfaction is a key to success In April, Tele2 took a big leap on the stock exchange and exceeded the market's expectations. Tele2's managing director, Samuel Skott, pointed to customer satisfaction as one of the main success factors. To find out more about how Tele2 thinks about measuring and following up feedback from customers, interviewed […]